As the Fractional Operations Manager for the Social Sales Lab™, I oversee daily operations, optimize workflows, and implement systems that boost efficiency and drive results. My role is to ensure every project runs like clockwork, team members are empowered to deliver their best, and the business scales seamlessly. I bring a strategic approach to operations, making sure goals are consistently met.

The Bread + Butter Marketing Company is a no B.S., high impact, growth-focused marketing agency providing solutions + consistent results for badass women-owned, service-based businesses who are ready to kick ass and take names in their industry. We are a full service, creative design powerhouse. We lead with ethics and transparency while working together to effectively share your unique brand’s story, grow a community around your company, and build your empire with a transparent integrated process that makes their digital presence a strategic, lead generating asset and aligned with your passion and purpose. In addition to being a socially responsible, ethics-inclined business, we are also a veteran-owned, BIPOC woman-driven, riot grrrl supporting, LGBTQIA+ rainbow family cheerleading business.We deliver integrated marketing solutions that are strategically tailored to your specific goals and the needs of your business. Unlike some of our competitors, we don’t subscribe to the cut-and-paste, cookie-cutter, plug-and-play culture. Our services are strategically designed to give badass women efficient systems and fortified foundations that will grow their business. Whether you’re just starting your business, pivoting your business in a new direction, or scaling your business to the next level, we meet you where you are with an outline clear tactics and data/based outcomes that you can rely on. We have intentionally developed a curated marketing experience for our entrepreneurs by utilizing a network of badass women + non-binary homies +M/T/F transgendered elite who are subject-matter, creative experts. By intentionally working with badass women both behind the scenes and at the forefront of our business, we have created a holistic brand culture that supports our overall vision of supporting women in the pursuit of their purpose.

Regularly communicates with clients to understand their needs, expectations, and feedback, ensuring their experiences are positive and aligned with the business goals.Supports the FCMO in developing and executing marketing strategies that meet client objectives and drive business growth.Prepares reports and presentations for the FCMO, summarizing client statuses, marketing results, and potential growth opportunities.Coordinates projects across various departments, ensuring seamless execution of marketing campaigns and initiatives as directed by the FCMO.Monitors project timelines and budgets, ensuring all client deliverables are met on time and within specified financial parameters.Collaborates closely with the marketing, sales, and service teams to ensure a unified approach to client service.Facilitates communication between team members and clients, resolving any issues that arise promptly and professionally.Gathers client feedback through surveys, direct communication, and social listening to gauge client satisfaction and identify areas for improvement.Implements improvements based on client feedback to enhance service offerings and client engagement strategies.Assists in identifying new business opportunities with existing clients, exploring additional services or extended contracts that enhance client value.Supports sales presentations and proposal development, leveraging detailed knowledge of client needs and business offerings.Participates in ongoing training to stay updated on the latest marketing trends, client management techniques, and industry best practices.Contributes to the training of new team members, ensuring they are well-equipped to meet client and company standards.Ensures all client interactions and marketing practices comply with industry standards and company policies.Monitors the quality of service delivered to clients, intervening when necessary to correct deviations and uphold high standards.

AirAssistant.io - $8.3M+ in Reported Revenue Generated from Over 300+ BIPOC Brands | Clients Seen on/in Sephora, Essence, Barnes & Noble, Walmart, Hulu & Others| $1M+ Earned From Instagram/Facebook/Clubhouse With Less Than 20K FollowersFostered active engagement within the online community by initiating and moderating discussions relevant to women founders and entrepreneurs.Organized virtual events such as Q&A sessions, webinars, and workshops to provide value and facilitate networking among community members.Conducted regular surveys and feedback sessions to gauge community satisfaction and identify areas for improvement in both the coaching and virtual assistant services.Analyzed feedback to inform future content and services, ensuring the community's needs and preferences were being met.Provided support to community members by addressing inquiries, facilitating access to resources, and ensuring a smooth user experience within the online community platform.Collaborated with the virtual assistant service team to highlight and promote the benefits of outsourcing, ensuring seamless integration of service promotions into community activities.Engaged with potential partners, sponsors, and guest speakers who could bring additional value and expertise to the community.Coordinated partnerships that aligned with the community’s values and goals, such as professional development tools or educational opportunities.Managed the technical aspects of the community platform, ensuring functionality, accessibility, and a user-friendly experience.Stayed updated on new technologies and online community management tools that could enhance the community experience and engagement.

I engaged in a multifaceted array of responsibilities that underscored the importance of integrity and diligence in government procurement processes. Case Preparation and Management: I was deeply involved in the meticulous preparation and management of legal cases, ensuring all documents, files, and evidence were organized and ready for litigation. This foundational task involved drafting critical legal documents and managing complex case files.Legal and Factual Research: A significant portion of my work was dedicated to conducting comprehensive legal and factual research. This was crucial for building strong cases by understanding the legal framework, precedent cases, and the intricate details of each situation we faced.Evidence Collection and Analysis: Uncovering and analyzing evidence formed the backbone of our efforts to expose procurement fraud. Delving into contracts, communications, and financial transactions allowed us to piece together the puzzle of fraudulent activities.Compliance and Regulatory Analysis: Ensuring adherence to procurement laws and regulations was not just about compliance—it was about safeguarding public trust. My role involved a continuous evaluation of procurement processes against legal standards to prevent any breaches.Litigation Support: From pre-trial preparations to the courtroom, I provided comprehensive support to our legal team. This included everything from organizing exhibits and witness lists to offering real-time assistance during trials.Effective Communication: Collaborating with witnesses, vendors, and government officials was a key part of my job. Clear and effective communication was essential for gathering crucial information and ensuring a cohesive approach to tackling procurement fraud.Policy Development and Training: Beyond casework, I contributed to developing policies and training programs aimed at preventing procurement fraud.

Served as the supervisory paralegal in charge of a consolidated legal center consisting of two in-house attorneys and traveling attorneys through out the Middle East. Provided direct leadership, training, and supervision for three junior paralegals and oversees the legal services for a jurisdiction consisting of 2,200 joint operational personnel in a deployed environment.Served as primary enlisted legal advisor to the Commander, Area Support Group-Qatar and the installation’s primary staff. Responsible for fostering relationships, collaborating operational partnerships and serves as a liaison between the Office of the Staff judge Advocate for United States Army Central Command, the Camp As Sayliyah Installation, and neighboring sister agencies to include the U.S. Embassy in Doha, Qatar and Al Udied Air Force Base. Organized and facilitated classes in the core legal disciplines of Operational Law, Administrative Law, Criminal Law and Joint Federal Ethics. Provides guidance and relays advice on all aspects of military justice to include non-judicial punishment, administrative separations, trials by court-martial, line of duty investigations, and accident investigation reports. Considered an expert in administrative management techniques and all aspects of office management. Applies senior level management and analytical techniques to prepare functional and systemic solutions to existing executive issues.

Managed the daily operational and administrative operations for a trial defense service office located on the Fort Belvoir installation that supports over 14,500 service members, 9 Army commands, 15 Department of the Army agencies, 8 U.S. Army Reserve and National Guard elements and 9 Department of Defense agencies. Provided direct legal administrative support to one defense attorney and provided indirect support to two additional defense offices within the National Capital Region, comprised on one Regional Defense Counsel, one Senior Defense Counsel and three defense attorneys in absence of assigned defense paralegals. Engaged trial counsel, support personnel, and chains of command regarding conflicts effecting the client; screened and briefed clients facing punishments to ensure all required documents were provided and that charges were legally sufficient; displayed the ability to communicate with witnesses, defendants and experts to prepare them before hearings and/ or trials.Researched up-to-date references and directives mandated at the Federal level; disseminated information that directly impacted clients to different offices; Sought after by defense attorneys within the National Capital Region for knowledge base military legal processes.

As the Affiliate Program Manager, I was responsible for: - Recruiting new affiliates and screening applications- Providing customer service to existing affiliates- Maintain the creative units and promotions- Report on the affiliate program activity- Finding new ways to increase performance through the affiliate marketing channelAs the Community Manager, I was responsible for:- acting as the liaison between our company and its audience- acting as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and in-person- Developing a content marketing plan and editorial calendar- Creating engaging and shareable content for the app, monthly newsletters and/or promotional videos- Providing community feedback to the management and stakeholders- Planning and executing community initiatives and programs- Monitoring social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs)- Locating new marketing and outreach opportunities to push brand image and products- Working with journalists and PR agencies to ensure accurate brand representation- Participating in social events, corporate events and workshops

Developed and implemented a content calendar that aligned with the coffee shop's brand identity, promotional schedules, and community events.Created engaging, inclusive, and visually appealing content that resonated with the LGBTQIA+ community and broader audience, including photos, videos, graphics, and written posts.Curated user-generated content to promote community involvement and showcase customer experiences.Upheld and conveyed the coffee shop’s values and mission across all social media channels, ensuring that content was inclusive and representative of the LGBTQIA+ community.Actively promoted the coffee shop’s initiatives, such as LGBTQIA+ events, special promotions, and community-based projects.Monitored, responded to, and engaged with comments, messages, and reviews promptly to foster a positive community and customer service experience.Adapted strategies based on industry trends, community feedback, and performance analytics to continually improve the coffee shop’s social media presence.

Developed a content calendar that aligned with the coach's branding, event timelines, and promotional strategies.Utilized social media analytics tools to measure the effectiveness of different content forms and engagement strategies.Prepared and reviewed monthly reports on social media metrics, adjusting strategies based on data to optimize reach and engagement.Upheld and communicated the coach's personal brand and professional values across all social media platforms, ensuring consistency and high-quality presentation.Highlighted the coach's unique approach to business coaching, emphasizing empowerment, strategic growth, and the success of her clients.Created and curated a variety of content including insightful posts, motivational quotes, success stories, and engaging visuals that resonated with the target audience of aspiring and established women entrepreneurs.Planned and executed online marketing campaigns to promote coaching services, workshops, and courses.Coordinated with other digital marketing efforts to ensure a cohesive advertising strategy across platforms.Kept abreast of the latest trends in social media and business coaching to ensure innovative and current content.

Transcribes verbatim and summarized military court-martial transcripts for military installations. Returns a professional, quality work product to clients in advance of specified deadlines. Maintains meticulous invoice and proceedings accountability for efficient preservation of records.

Flawlessly assumed duties as supervisor in charge of the Client Services Division compromised of three seasoned D.O.D. Civilian Attorneys, three JAG commissioned attorneys, and one DOD Civilian Paralegal. The division supported the legal needs of a local community comprised of 88,000 Service members, retirees, families, and D.O.D. civilian employees. Simultaneously managed the Client Services Division and assisted in the operations of the installation’s volunteer tax center service for a three-month period, resulting in the processing of over 8,000 Federal and State tax returns and saved members of the community over $400,000 in preparation service costs. Produced various legal assistance brochures and informative handouts for clients, to include but not limited to the areas of divorce, separation, child custody, fraud, property, credit management and naturalization. Responsible for performing over 800 notarizations.

Served as the sole enlisted court reporter on an installation of over 16,000 personnel and personally accounted for the safety and control of over $60,000 worth of court room furniture and electronic equipment. Recorded proceedings of courts-martial, investigative hearings, administrative board proceedings, medical depositions, and other miscellaneous events by utilizing computerized recording equipment, voice recognition and reporting software, and electronic steno mask. Expeditiously produced verbatim and summarized transcripts and provided work product to the Army Criminal Court of Appeals, military judges, prosecutors, defense counsel, victim witness liaisons, and other privileged parties upon request in accordance with the Judge Advocate General Corps established formats with 95% accuracy. Organized and marked applicable court exhibits or evidence and carefully abided by the appropriate procedures to secure courtrooms in the presence of certain exhibits, such as money, drugs, or weapons.

Supervised, mentored, and trained new paralegals while directly coordinating law office activities. Personally provided redeployment training in international sanctions regarding escalation of force measures, rules of engagement, the Geneva Convention and applicability of the Status of Forces Agreement with the sovereign nation of Iraq. Created legal action tracker systems that were instrumental in maintaining and controlling accurate suspense dates and administratively reviewed documents for spelling, grammar, and proper format. Achieved significant improvements in brigade mission contribution and overall legal office productivity.

Executed daily operations of preparing, executing, and prioritizing administrative separations, non-punitive and punitive legal actions, memoranda, and other necessary documentation for the preparation and completion of criminal and adverse administrative cases. Met with judges, attorneys, military police, criminal investigators, and social agency officials to coordinate the functions of the court. Prepared courtrooms with paper, pens, water, easels, or electronic equipment and ensure that recording equipment is working.

Maintained records of prisoners' identification and charges, processed local nationals who were suspected of crimes into prison, and coordinated the responsible escorting and safe travel of suspected criminals from rural interment facility locations to the Central Criminal Court of Investigation for prosecution. Supervised conduct of over 60 correctional service officers spread out over three 12-hour shifts, conducted fire, safety, and sanitation inspections and monitored the conduct of detention officers towards prisoners according to established policies, regulations, and procedures, to prevent escape or violence and investigated inmate disturbances, procedural violations, and unusual occurrences and provided supervisors and commanders with written reports of findings. Observed interrogation teams and all interactions with outside agencies of witnesses and crime suspects for human intelligence gathering.

Choosen to serve in a supervisory position as a junior Soldier, above higher ranked peers. Sole manager of all office and administrative functions in support of two resident attorneys and 18 traveling attorneys throughout Germany, to include arrangement of travel, reimbursement for government travel, and appointment coordination with other field offices throughout Europe. Evaluated investigative reports submitted by law enforcement agencies, researched all the negative and positive possibilities in the case of the accuser, investigated the circumstances of client's case, interviewed witnesses and effectively communicated all findings to assigned attorney. Supported attorneys with the preparation of motions and responses, assisted clients in organizing supporting documentation for clemency matters and appeals.

Provided legal and administrative support to Judge Advocates and various commanders at brigade level group comprised of over 1, 200 Soldiers . Independently conducted extensive legal research, investigations, and prepared legal documents for criminal and adverse administrative cases. Constructed and presented classes on legal implications of criminal acts, legal services, and deployment training to over 600 personnel and achieved significant improvements in brigade mission contribution and overall legal office productivity.

Gathered and analyzed intelligence and counterintelligence information from a variety of confidential resources provided by field observations. Established criminal profiles to aid in connecting criminal organizations and evaluated records of communications, such as telephone calls, to plot activity and determine the size and location of criminal groups and members. Prepared comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data.

Provided excellent customer service to members of the installation and local community under the close supervision of experienced attorney. Drafted office memoranda and legal correspondence; made photocopies of documents, received and placed telephone calls, handled mail, fax, or arranged for delivery of legal correspondence to clients, third parties, and court officials. Displayed competency with the use of computers and printers and the ability to accurately follow written instructions.