Natassia Kronenberg Email & Phone Number

• Account management B2B for distributors, resellers, and agents• Customer prospecting, onboarding new customers and building sales platforms and pipelines• Conducted sales meetings including leasing with all stakeholders• Establishment of written proposals/quotations for current and prospective customers• Assisted in logistics improvements and local sales processes• Provided local market analysis & feedback (competitors, trends, sales projections etc.)

Geneva, Geneva, Switzerland

• In charge for Corporate Gifting for the Swiss market– B2B national key account management• Defining action plans to develop Corporate Gifting • Create offers for Corporate Gift requests and follow up on customization requests and orders up to billing• CRM and clientelling recruiting strategies- retention and recruiting• Define the KPI's and establish reports for monitoring the activity of Corporate gifts• Sales and logistics support and account management for the Wholesale Swiss market• Complete follow-up of the customer files in EN / DE / FR (orders management, allocations and availability, quotation and invoicing, logistics, planning , allocations, personalization)• Manage the local stock inventory• Organize physical staff sales and manage requests and orders

Région De Paris, France

 Accompanied the new management of the property and assisted on its rebranding Managed an supervised hotel’s team  Optimization of Revenues: contracts, negotiated corporate rates, tour operators & reinforce hotel’s selling value  Developed corporate contracts  Budgeting forecast  Revenue management and reservation  Followed up on service quality and procedures  Management of rooms operations and monitoring of technical team

Région De Paris, France

 Awarded Leading Quality Assurance Certification (94/100) Upsells of 25-45%monthly of department objectives Referenced and mentioned on guest satisfaction surveys Welcoming and assisting FITs, VIPs and groups at a luxury standard level

France

 Responsible for the deployment of international mayor accounts  In charge of accounts valued at approximately € 200,000 or more per month Coordinated corporate travel logistics  Established and organized trainings Contracted and appointed resources at international level  Supervised remote teams Pre-Organization (Lead) project at EAME level (final project) management, resource forecasting, logistics

Région De Paris, France

Eurest Division, catering for Businesses and Industries Assisted in future business opportunities development Acted as Point of contact for international accounts  Helped the development of clients eco-establishments KPIs and produced Business Reviews

Région De Paris, France

Front Office Associate Restated the training guide Performed general front desk activities : check in/out, rooms allocation, cashiering, up-sellingFloor Supervisor Supervised team Monitored room´s status and laundry Assisted on departmental accounting, ordering and scheduling Led the departmental training on new PMS « AYS » Agent Reconciled SOPs for AYS and Room Service Carried out trainings Operated Business centre and Supported guest services

180 covers daily

Mba, Hospitality Management

Bba, Hotel Management