Nate Bacon Email & Phone Number

United States

Grand Rapids

-Supported C-class and Vp leadership, as well as their direct reports needs.-Prioritizing tasks based on time sensitivity.-Scheduled internal; external, and remote meetings with extremely tight time frames. -Managed Room reservations.-Event planning on and offsite including catering; video conferencing prep, flight/hotel/conference room/dining booking, and itinerary/meeting documentation.-Coordinated time sensitive rescheduling of flights and road travel services in order to prevent leadership being stranded in a city due to cancellations. -Coordinating and consolidating information for personnel reviews.-Office management Ordering supplies Coordinating with/paying Vendors Coffee; beverages, snacks, paper shredding services, janitorial services, heating and cooling, building maintenance, water coolers, parking, furniture rental, coordinating with IT engineers Building access code rotation Building/Parking badge management-Travel and dining Expense reporting -Creation of purchase orders regarding office supplies as well as high end business deals.-Continuous improvement/Cost savings-Everyday use of Egencia, Ariba, and SAP

Kentwood, Michigan, United States

-Set up Cisco roomkits for all conference rooms. Including switching to a new network.-Created documentation for Cisco room kit use.-Worked on phone system transition from Mitel to Cisco.-Coordinated in the configuration of ADP time clocks over to the Perrigo network.-Took inventory of all monitors on US side of the company.-Mapped out all work areas with Visio.-Documented port layout for a newly constructed area.-Worked on a fedex data migration.-Assisted in transferring ADT time clocks to new network.-Coordinated with vendor on setting up a solution to Truck drivers not being able to reach anyone at the back shipping door.-Coordinated with multiple vendors for onsite projects including screening for Covid.-Headed a project configuring and deploying a large number of tablets to multiple distribution centers; factories, and offices across the state for Covid 19 screening. This included documentation and training for others.-Helped lead a project transitioning to new printers on a new network.-Worked in both a factory floor and office settings.-Supported North American Headquarters downtown.-Ran Helpdesk with the rest of IT team.

Greater Grand Rapids, Michigan Area

Coordinated through LAN sweeper for ticketing, inventory, and pushing out software.· System Administrator duties such as Active Directory; Office/Microsoft 365, Exchange, Skype, Teams, and WSUS.· Provided support for elderly residents along with employees.· Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.· Worked with Point Click Care; Webroot, XMedius Fax, Maas360, Ruckus, and Sage software.· Configured and troubleshot phone systems ran on Polycom hardware with Skype/Teams software.· Worked with 15 Virtual Servers.· Drove to 10 different locations around west Michigan to assist users.· Used Onenote and Sharepoint to collaborate and document.· Coordinated with Vendors and IT on the opposite side of the state with a separate domain.· Assisted employees with transitioning to work from home set-ups due to Covid-19· In charge of multiple Microsoft Teams Auto attendant configurations for phone call routing. Including daily sermons from across the state by a dozen different Pastors that needed recordings converted into different file types and posted every morning.· Unpacked, installed in protective cases, organized, and configured over 200 ipads. This was to help residents communicate with family and friends during Covid lockdown.· Worked from home during Covid-19 lockdown. ore masks, signed in, and was screened anytime I needed to visit locations for onsite work.· Webroot security software· Port testing/Toner· Cisco Meraki· Led an Alexa project involving research and presentation involving catering features to an elderly audience. This also involved collaborating with AWS representatives.· Took inventory of remote locations tech hardware in order to assess what updates were needed. This also involved updating resident computer labs being transitioned from thin clients to computer kiosks.

Kentwood, Michigan, United States

• Assisted in the coordination and implementation of disaster recovery• Took ownership of stabilizing conference room systems. This consisted of Polycom Trio and Group Series hardware running Skype for Business software. • Part of a team that substantially renovated the monitor wallpaper and instructional documentation for all conference rooms. This communicated how to use each of the conference rooms tech with a more intuitive design. • Helped revitalize Helpdesk by improving customer service, response time, resolution time, and organization.• Upgraded and migrated Premysis badge software.• Coordinated with the rest of IT in creating documentation to improve communication across the entire team.• Part of a project to clear out and completely rebuild our inventory cage. This added value by saving noticeable time in retrieving supplies. It also saved money by improving our inventory system.• Worked with Vendors on projects and time sensitive resolutions• Active Directory• Port troubleshooting• Sharepoint

Contract work

• Active Directory• Cisco CUCM, Unity, Jabber, VOIP• Citrix, Unidesk, Xen Desktop Director• Office 365, Exchange Management• VM ware, Vsphere 6.5• Windows 7 and 10 enterprise• Imaging workstations• Upgraded Microsoft SCCM• Microsoft Office Suite• Sharepoint• TPM and bitlocker for laptops• Headed numerous projects including a transition from Ring Central to Cisco for a department. Which included creating documentation, training, and meetings.• Launched and administered QMS phone recording software• Resolved issue for department needing a cost effective way to indicate when someone was on a call while using a softphone and headset. Headed product launch, training, and deployment.• AMS360, Soft Pro, Image Right, Data Trace 2.0• Code Two mail signature software• TeamViewer• Worked together with the rest of IT to relocate our Server room set-up to a co-location

• Oversaw 9 companies with very diverse set ups. Metal Components was where the IT department was stationed but we were responsible for a financial groups entire operation which consisted of companies dealing in; metal manufacturing, foam manufacturing, lumber, real estate, mortgaging, ATV retail, furniture production, oil and gas, and more.• Responsible for over 300 end users, 200+ workstations, 200+ phones, and 11 locations. Worked with Microsoft servers 2003 to 2012.• Level 1 & 2 troubleshooting. At times some level 3 was involved.• Active Directory management of users, workstations, and group policy.• Managed both Exchange and Office 365.• Worked with ticketing system that involved detailed communication of troubleshooting and timekeeping used for billing.• Fluent in multiple password management systems• Responsible for trouble shooting, upgrading, and replacing hardware. Including laptops, desktops, thinclients, tablets, and phones.• Managed 3CX phone system. Troubleshot and deployed hard and soft phones.• In charge of Veeam backup analyst duties.• Used ScreenConnect, remote desktop, and internet browser to remotely access the network depending on how a particular server or workstation was set up.• Responsible for administering and configuring workstations with a wide variety of licensed software.Everything from microsoft office suite to engineering CAD software and more.*Created and deployed backup images.• Worked on custom ethernet lines involving termination and patch panels.• Administered Watchguard VPN software.• Used to a fast paced environment; involving teamwork for problem solving, while keeping a calmprofessional demeanor.

• Part of a 2 person Admin team overseeing 20+ servers (Virtual and physical), 100 stations, 120 phones, 90+ end users & 4 locations throughout Michigan. Our support consists of 2 personnel for transferring documents to digital and 1 that lead the transferring while specializing in perfect law software.• Level 1 & 2 troubleshooting.• Extensive and up to date Network mapping.• Active Directory management of users and workstations.• Manage & deployed virtual servers through Vmware.• Workstation hardware and Software documentation through Helpdesk system.• Management of ticket system.• Responsible for administering and configuring workstations including creating and deploying backup images.• Successfully upgraded and managed current Cisco CUCM phone system.• Management of phone features such as; Cisco Jabber, Mobility, Meetme conference bridge, hunt group configuration, Verba call recording, attendant console, and call reporting.• Fluent with password management system• Oversaw 3 Security software systems and performed Security Analyst duties• Administer & deployed mobile phones & tablets to meet the security needs of a law firm▪ Accustom to Dameware remote connection, Terminal services, Microsoft exchange, Microsoft Servers, TCP/IP, DHCP, DNS, group policy, etc… • Used to a fast paced environment; involving teamwork for problem solving, while keeping a cool head.• Management and troubleshooting of outlook/exchange, excel, word, Olympus, Pro Law, and Perfect Law.• Set up various forms of video\teleconferencing for lawyers.• Professional respectful attire and behavior to represent the firm.

Greater Grand Rapids, Michigan Area

• Responsible for setting up and problem solving operations for loading chemical resins into drums and tank wagon trailers.• As a Process Tech I ran operations; read schedules, prioritized the order of operations, filled out proper paperwork, and improvised solutions to problems all with no direct supervision on a daily basis.• Responsible for measuring correct weights for tank wagons and drums being filled, as well as, correct measurements for materials being mixed in blend tanks to create a final product.• Maneuvered tank wagons and semi trailers into tight areas on property with very little room for error. The same maneuvering was required for transporting drums with a hilo around the plant.• Managed hazardous waste removal with proper paperwork and labeling. routed liquid materials through a labyrinth of pipes and valves everyday with no room for error.• Routinely participated in safety, MSDS, DOT, and CPR training/certification.• Required to pass extensive government background check in order to work on the gated property.

Moline, Michigan

• Responsible for reading blueprints and customizing machines to run specific forming of steel tubing for use in semi trucks and tractors. Very low orders. Close to custom work. Very little room for error. Also responsible for assisting operators and making sure they meet their goals.• Troubleshot Operating system, database, Printers, and access points to assure production continuity due to our IT support not being local or providing remote services.

• Responsible for running the machine at the end of our assembly line and making the final quality inspection before it gets packed off. I was responsible for completing all the paper work for the line and filling out the production board every night.• They were encountering many challenges in reaching production and quality goals when I arrived on the LH JS line. I worked hard to help create a team to not only reach, but exceed these goals. Production supervisor, Chris Bartran can vouch for this. He was production supervisor at the time but has since been promoted to a Quality Control leadership position._____________________________________________________________________