Inside Account Manager
CurrentPartner with outside sales rep on management of specific large customers. Responsible for building a strong rapport with multiple customer contacts and interacting daily to schedule projects and resolve issues. Build into and facilitate the internal SET relationships between sales and operations. Support additional reps with other small to medium customers, assisting with pricing requests, qualifying leads, and completing quotes. Coordination with operations and transportation departments to confirm scheduling of upcoming work and provide updates on current service events. Generate detailed work orders, create and maintain job tracking spreadsheets, and prioritize multiple requests to meet and exceed customer expectations. Review paperwork from the crews and initiate followup work or prepare the job folder for invoicing. Work with the accounting department to ensure accurate and timely invoicing, compile information for monthly KPI reports, and track waste data for yearly waste reporting to state and federal agencies.Various industries supported include local and regional utilities, national oil and gas customers, electrical contractors, food and manufacturing, transportation, bulk storage terminals, etc.Additional Training: Hazardous Waste and Materials Management