Responsible for designing and developing system solutions according to business requirements and client specifications. Direct technology staff in creating system strategies and ensuring that the outputs meet the quality standards, budget limitations, and required deadlines. Identify opportunities to improve existing processes and applications to maximize NPP's efficiency and productivity for business operations.Selected Contributions:-Managed project plan scope and coordinated operational readiness, documentation, processes and infrastructure for NPP's information systems including CRM and information warehousing.-Developed work assignments and schedules for various phases of projects while working with staff and management to analyze and determine advisability of utilizing methods to improve information gathering while providing technical guidance to staff.-Provided project management support for teams and fellow employees across multiple departments regarding data visualization tools to assist in company wide business decisions.-Met regularly with management and senior leadership to discuss requests from users relevant to the development of new or substantial modifications of existing information systems and analytical projects.-Planned, organized, and directed the work activities of contracts consultants. Evaluated and reviewed various proposals, plans, and designs for implementing improvements to information systems from contracted consultants.

Examined the unique needs and concerns of NPPGov to develop relevant practices and procedures for preparing business reports. This included creating and maintaining efficient and secure systems for recording data, maintaining content, and producing relevant documentation.Selected Contributions:-Assisted in implementing and creating content for new Wordpress company website, consisting of 70+ webpages by, or before, set deadlines as well as helped facilitate linking and building out new Salesforce based reporting system to new Wordpress website.-With minimal supervision, performed analysis, development, and testing of numerous complex excel based solutions used by fellow team members and leadership for sales forecasting, sales history, expense reporting, and to ensure customer reporting accuracy.-Monitored, audited, and maintained content on NPPGov websites including all social media platforms. Increased social media website followers and likes by well over 100% via paid targeted advertising campaigns and consistent posting, liking, and following of relevant vendors and/or customers.-Assisted in RFP contracting process and in creation of possible business opportunities by drafting 12+ RFPs that included drones and police body cameras. Validated that all data inputted in contract documents was accurate.

Audited all employee commission payments to US employees, and coordinated with US payroll to ensure accurate and valid payments issued. Verified, calculated, and issued all sales contest awards payments to employees. Coordinated and followed up with 30+ international payroll contacts to ensure that sales people were paid out quickly and accurately. Tracked and maintained the automated payroll system for 20+ countries to ensure payments were processed on time. Prepared presentation slides, quarterly, via PowerPoint for leadership with the purpose to inform commission payout status of sales people.Selected Contributions:-Assisted in implementing increased efficiency in new slide presentation preparation utilizing Excel and PowerPoint.-Took charge of tracking and maintaining Excel tracking tool to ensure commissions were paid out on time and accurately.-Helped initiate more efficient and accurate calculation sheet for contest and award payments.-Mentored, trained, and answered payment/process inquiries submitted by new hires in the department.

Provided analytic and data cleaning support for standalone project utilizing Salesforce, Oracle, and Excel. Assessed quality of reports and measurements. Amended and imputed missing or incorrect data as necessary.

Performed financial compensation analysis for Microsoft sales participants worldwide. Analyzed revenue and sale quotas in order to verify accurate metrics and performance measures. Provided analytical support for Financial Compensation Advisors with Excel spreadsheet data mining, revenue reconciliations, and participant setup. Extensive use of Microsoft Office Suite tools and Sharepoint. Performed quarterly internal auditing processes.Selected Contributions:-Team lead on troubleshooting for testing and implementation of new quota setting system tool. -Responsible to review, edit, and post quota setting/incentive policy for new fiscal year. Assigned three new team hires in Chennai India to train and prepare for transition of operations/team responsibilities.-Trusted to conduct quarterly system access audits for numerous information sensitive tools and determine whether access is relevant in regards to business needs.

Promoted to senior position due to excellent customer focus, contributions to team success, and by exceeding performance metrics. Utilized numerous computer systems simultaneously in a fast paced high stress environment while responding to customer inquiries within a timely manner. Assigned tasks with limited scope and complexity to define performance expectations and establish relevant metricsSelected Contributions:-Specifically selected to participate in an RPC special project, saving 2132 accounts pending write off status.-Trusted to provide floor supervision for over 80+ employees while managers/supervisors were in meetings.-Collected $3700 an hour on delinquent accounts, saving the company roughly seven million dollars over the course of a year.-Selected to coach fellow team mates on improving individual metrics and contributing to team success.

Support role specializing in business operational accruement regarding delivery of provisioning products or related services. Analyzed supply chain data to define reorder points and quantities and coordinated for economy of purchases. Responded to requests for customer and business quotes for new merchandise. Answered post production customer supply inquiries and coordinated delivery problem resolution. Process management skills utilized while dealing with vendors, and the potential for increasing process efficiency discussed by meeting with leadership. Resolved discrepancies by utilizing established processes, policies, techniques and standards to understand and meet customer needs.Selected Contributions:-Assisted in launch of Pandora jewelry line, supervised and coordinated a team of eight employees to ensure merchandise reached 80 store locations on time.-Initiated more efficient tracking and processing procedures for damaged or returned merchandise.-Met with suppliers to discuss performance-related issues and built successful relationships with vendors.

Proven track record adhering to company policy, positive customer interactions, and respect from fellow employees resulted to being promoted to assistant manager.Selected Contributions:-Directed and assigned daily tasks for 5+ employees and processed sales transactions. Created, maintained, and advanced customer relationships.