Nate Boucher Email & Phone Number

Denver Metropolitan Area

Supervises and develops multi-platform converged enterprise engineering solutions targeted to meet existing, enhanced, and new platform solutions for business and infrastructure services. Leads, directs, or recommends cross-functional team targeted for system enhancements for system performance, reliability, scalability, and capacity. Evaluates product and service solutions.Manage and engineer the Genetec, Mercury Access Control, and DMP Physical Security Enterprise infrastructure in… Show more Supervises and develops multi-platform converged enterprise engineering solutions targeted to meet existing, enhanced, and new platform solutions for business and infrastructure services. Leads, directs, or recommends cross-functional team targeted for system enhancements for system performance, reliability, scalability, and capacity. Evaluates product and service solutions.Manage and engineer the Genetec, Mercury Access Control, and DMP Physical Security Enterprise infrastructure in support of key business line objectives in ensuring security and safety of company assets, employees, and customers. Establishment and maintenance of requirements, design/build, implementation, training, and ongoing support. Provide technical guidance and training for Tier 1/2 Support, Systems teams, and end users in the use of the Genetec Platform. Works closely with Genetec Support, Engineering, and Developers to continually ensure that Security Center is fully operational across multiple federations, Stratocast, and standalone Genetec systems, supporting ~3000 physical locations in North America and Europe. Show less

Greater Denver, Co Area

• Install, configure, and test server, storage, and network infrastructure• Install, configure, and test virtualization platforms• Install, configure, and test Physical Security and AV management software platforms• Analyze customer requirements and implement system features to meet those needs• Analyze system constraints, performance, and workload requirements• Apply configurations to maximize system performance• Configure and test off the shelf integrations to enable… Show more • Install, configure, and test server, storage, and network infrastructure• Install, configure, and test virtualization platforms• Install, configure, and test Physical Security and AV management software platforms• Analyze customer requirements and implement system features to meet those needs• Analyze system constraints, performance, and workload requirements• Apply configurations to maximize system performance• Configure and test off the shelf integrations to enable event and control interoperability between subsystems• Participate in developing scripts, images and other automation techniques to minimize repeat work and improve consistency• Maintain, troubleshoot, and service issues related to the above infrastructure• Plan and deliver software and OS upgrades• Develop and maintain Method Of Procedures for system upgrades and implementations• Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions• Support sales and design efforts and activities in specifying IT components and integration methods• Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered• Work closely and collaborate with our Integrated Systems Technicians to ensure successful system delivery• Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure• Develop and maintain client relationships while building confidence and respect in the organization’s abilities throughout the industry Show less

Greater Denver Area

Responsible for identifying issues and outages requiring onsite support. Dispatches, manages, and supports vendor technicians until resolution of identified security issue or outage.Works closely with business partners, technical groups, and security vendors to review, design, and implement strategic goals.Strong communication skills. Ability to partner and “be the bridge” between vendor technicians in the field, our IT teams, and our regional security… Show more Responsible for identifying issues and outages requiring onsite support. Dispatches, manages, and supports vendor technicians until resolution of identified security issue or outage.Works closely with business partners, technical groups, and security vendors to review, design, and implement strategic goals.Strong communication skills. Ability to partner and “be the bridge” between vendor technicians in the field, our IT teams, and our regional security representatives.Manages all assigned projects to completion, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership.Identified, researched, and implemented a solution to stabilized and enhance the Pivot3 HCI storage array, virtual machines (VMWare ESXi), and unique networking requirements. Solving a long list of performance issues within Pivot3 and Genetec VMS, covering 4200 Units and 3 PB of raw storage. Show less

Greater Denver Area

Design Access and Video (Avigilon) systems for clients.

Littleton, Colorado

Manage escalating issues as well as assist teams with application implementation for physical security operations center serving 68 countries throughout North America, South America, and Europe. Maintain all virtual machines, site level hardware, as well as remote storage for video retention and application support for Active Directory with a single sign on with 100+ accounts per server. Oversee administration of 6 unique enterprise physical access controls and test application upgrades across… Show more Manage escalating issues as well as assist teams with application implementation for physical security operations center serving 68 countries throughout North America, South America, and Europe. Maintain all virtual machines, site level hardware, as well as remote storage for video retention and application support for Active Directory with a single sign on with 100+ accounts per server. Oversee administration of 6 unique enterprise physical access controls and test application upgrades across multiple server environments. • Built branded badge project timeline, pulled weekly metrics for Integration team to show terminated and new employees, and streamlined processes to maximize productivity resulting in creating 1 badge in 6 minutes down to 2 minutes. Allowing the team to deliver 12,000 new personnel badges across 4 continents in 63 days, exceeding target goal of 90 day completion, in preparation for 1st day CenturyLink officially took over.• Eliminated Personal Identifying Information (PII) errors within government applications by identifying data that was not encrypted and implementing resolution prior to be audited.• Saved $15K in annual licensing costs; consolidated programming for 32 sites with 700 doors and 13K personnel from 2 servers covering North America into 1 server.• Collaborated with firewall team on actively troubleshooting connection issues and partnered with endpoint protection team for all antivirus, malware, and firewall protection.• Utilized Microsoft office to produce weekly metrics that enabled the execution of financial business decisions based on trending priorities. Show less

Broomfield, Colorado

Integral team member accountable for troubleshooting badge access, video, and Windows Application systems. Completed assigned projects and delivered technical resolutions to complex issues. Conducted monthly security Windows patching and tested equipment.• Implemented daily task automation for Facilities Access Team; automated 24K+ tickets saving 2,082 man hours and $62,400.• Identified badge access system errors and implemented resolution to stabilize server in order to reduce… Show more Integral team member accountable for troubleshooting badge access, video, and Windows Application systems. Completed assigned projects and delivered technical resolutions to complex issues. Conducted monthly security Windows patching and tested equipment.• Implemented daily task automation for Facilities Access Team; automated 24K+ tickets saving 2,082 man hours and $62,400.• Identified badge access system errors and implemented resolution to stabilize server in order to reduce errors and allow for 24/7 building access; built a business case to replace site level hardware over 18 months.• Spearheaded the retiring of the European badge access system serving 100 sites, 900 doors, and 20,000 personnel; created implementation processes for software migration that allowed for old hardware utilization on new software, saving $10K. Show less

Broomfield, Colorado

Led the programming efforts for all installations in new sites as well as maintained global access controls and video hardware. Fielded incoming technical issues; analyzed ticket, documented problem, and dispatched repair vendor for hardware repair or replacement. Managed projects and escalated emergent issues to engineering team for further review.• Deployed new badge access software system in under 6 months, 12 months ahead of 18 month timeline; conducted software testing… Show more Led the programming efforts for all installations in new sites as well as maintained global access controls and video hardware. Fielded incoming technical issues; analyzed ticket, documented problem, and dispatched repair vendor for hardware repair or replacement. Managed projects and escalated emergent issues to engineering team for further review.• Deployed new badge access software system in under 6 months, 12 months ahead of 18 month timeline; conducted software testing, validations, and trained new teams on utilization of processes on new system.• Updated video metrics across North America, Asia Pacific, Latin America and Europe inclusive of 3,000 cameras; drove repair time down for 60+ days to 14 and video availability up from 40% to 90%; recognized for outstanding success by Senior Vice President of Security at quarterly meeting of 200+ guests. Show less

Broomfield, Colorado

Oversaw the management and distribution of facility access badges for over 30,000 customers. Communicated with customers of industry leading clients, as well as small, local businesses. Analyzed data and provided reports detailing access and handled all basic badge access troubleshooting.• Improved data integrity on reports from 30% to 98% accuracy by identifying 2 fields that were causing errors; collaborated with Customer Care teams to acquire correct data and manually updated 20K… Show more Oversaw the management and distribution of facility access badges for over 30,000 customers. Communicated with customers of industry leading clients, as well as small, local businesses. Analyzed data and provided reports detailing access and handled all basic badge access troubleshooting.• Improved data integrity on reports from 30% to 98% accuracy by identifying 2 fields that were causing errors; collaborated with Customer Care teams to acquire correct data and manually updated 20K records. Show less

Broomfield, Colorado

Oversaw and led investigations for door alarms across North America and Europe for client, Level 3 Communications. Prioritized and defined emergency and dispatched field techs to site for follow up investigation. Utilized innovative video systems to view emergent situations during physical alarms.• Recognized and awarded “World Class Service Leadership” award for demonstrating constant dedication to the safety and security of facility.• Implemented enhancements to training manuals… Show more Oversaw and led investigations for door alarms across North America and Europe for client, Level 3 Communications. Prioritized and defined emergency and dispatched field techs to site for follow up investigation. Utilized innovative video systems to view emergent situations during physical alarms.• Recognized and awarded “World Class Service Leadership” award for demonstrating constant dedication to the safety and security of facility.• Implemented enhancements to training manuals and facilitated training of new NOC technicians. Show less

Boulder, Colorado

Performed physical security operations for client, Lockheed Martin. Monitored all local door alarms and conducted vehicle patrols of property, both internally and externally. Responded to onsite emergencies and determined level of response based on scope of crisis.• Ensured security for facility by personally making rounds to ensure all doors were locked.• Responded and first on scene for all crisis situations including medical emergencies.

Alamosa, Colorado

Provided Advanced Life Support and 911 ambulance coverage for Alamosa, CO City and County.

Bachelor'S Degree, Information Technology

Associate'S Degree, Emergency Medical Services