Nate Chamberlain Email & Phone Number

Us

• Responsible for the test and turn-up of business customers’ data service.• Technologies included MPLS VPN, Internet, and Hosted Voice connectivity to multiple sites per customer. Some installations include dynamic 4G cellular backup links.• Navigate Core IP/MPLS routers (Cisco 12000) for customer VRF implementations.• Configure and Troubleshoot managed Cisco and Adtran routers and Ethernet switches at customer branch locations for private Data, Voice, and/or Internet VLANS.• Responsible for verifying new data service functionality and stability, and troubleshooting any connectivity issues as needed, to ensure successful service turn-up and customer satisfaction.• Update online documentation per customer, with service activation test results, and turn-up implementation notes as appropriate.

• Responsible for the support of Good Technologies / Blackberry’s global customers with respect to their wide array of secure mobile messaging and communication solutions.• Analyze the client’s needs and recommend the best technical solution for the client’s secure mobile messaging infrastructure.• Troubleshoot a variety of connectivity problems between the client’s internal enterprise messaging infrastructure, across the Internet to the Blackberry Network Operations Center, and finally to the client’s remote workforce that is using a variety of smartphones.• Daily operations include working remotely in real time with client technicians and system administrators to troubleshoot problems and perform controlled system upgrades.• Verify the client’s connectivity and functionality on new service turn-ups and infrastructure service changes and migrations.• Update online documentation per client issue, with Knowledge Base articles to ensure efficiency and quality of service over time, for all of Blackberry’s clients.• Very familiar with Salesforce (SFDC) as a ticket and case documentation tool.

• Responsible for the test and turn-up of business customers’ data service.• Technologies included MPLS VPN, Internet, and Hosted Voice connectivity to multiple sites per customer. Some installations included dynamic 3G cellular dial backup links.• Navigated Core IP/MPLS routers (Cisco 12000) for customer VRF implementations.• Configured managed Cisco Ethernet switches at customer branch locations for private Data, Voice, and/or Internet VLANS.• Responsible for verifying new data service functionality and stability, and troubleshooting any connectivity issues as needed, to ensure successful service turn-up and customer satisfaction.• Updated online documentation per customer, with service activation test results, and turn-up implementation notes as appropriate.

Dallas, Texas, Us

• Responsible for leading a successful Information Services Infrastructure merger between Verizon and Frontier, growing the environment threefold.• Lead the engineering efforts of three teams in support of corporate networking, perimeter security, Active Directory, and messaging.• Responsible for leading an effort to enhance the corporate Active Directory and Remote Access Infrastructure with respect to security controls and automated change approval and auditing.• Responsible for documenting formal Information Services policies and procedures. Direct enhancements or changes to current processes and support tools in a effort to create and maintain a stable, manageable, and secure infrastructure.• Responsible for a successful rollout of Exchange 2007 and an e-mail archiving solution, enterprise wide, as well as several other highly visible customer facing projects and initiatives.• Lead a successful effort to roll out the network enhancements needed for an enterprise VOIP solution to several customer support centers, using both Noble Systems and Avaya.• Managed the design and build of a Cisco Nexus based Unified Computing System to provide for the expanded need of virtual servers in the data center.• Coordinate daily efforts between several peer groups including the Service Desk, Desktop Support, and Application Support.• Generate monthly reports on services availability , based on predetermined SLA metrics. • Coordinate a periodic third party engagement to perform a cyber security vulnerability assessment, for executive review.• Communicate with internal auditors and with external regulatory agencies on access controls and cyber security best practices.• Contributed to the development of a formal Change Control process that involves peer review and two levels of approval.• Work closely with executive leaders to forecast future budget requirements, as well as track budget expenses throughout the year – over $1 million budget.

Dallas, Texas, Us

• Technical lead for a group of nine Network Analysts in the design and support of the Citizens Communications corporate data network.• Involved in the configuration and troubleshooting of primarily Cisco network gear, including 7000, 6500 , 4500, 3500, and 28/2900 series equipment.• Communicated regularly with the end customer to identify network related needs, as well as schedule network maintenance with a sensitivity to day-to-day business requirements. • Coordinate efforts between several peer groups including Network Operations, and Perimeter Architecture, in support and maintenance of the network infrastructure.• Worked closely with server support teams (Windows, Unix, AS400, IBM Mainframe) to design and maintain a network that serves the needs of the Company.• Worked closely with management to forecast budget needs, as well as track budget expenses throughout the year. Negotiated cost efficient hardware and software maintenance contracts annually. Recommend enhancements to current processes, network management tools, and network elements in a effort to create and maintain a stable, manageable network infrastructure.• Identified expenses that could be trimmed or eliminated without sacrificing the quality of service that is expected by the end customer.• Responsible for the design, documentation and maintenance of the national corporate network . • Provided third level engineering and troubleshooting support for the corporate network.• Provided hardware and software standards for corporate network equipment. • Extensive experience in Cisco IOS, Nortel Networks BayRS. Routing protocol experience includes OSPF, EIGRP, OSI, and RIP. Proficient in TCP/IP, IPX, Ethernet, ISDN, ATM, Frame Relay, PPP, HDLC .

• Responsible for the design, documentation and maintenance of a global corporate network.• Managed the integration of several routing domains and protocols, including EIGRP, OSPF, and RIP.• Coordinated the migration of legacy routing domains and protocols to a global OSPF network.• Provided third level engineering and troubleshooting support for the corporate network. • Assisted in the design and engineering of the North American Data Communications Network. • Provided hardware and software standards for corporate network equipment. • Extensive experience in Cisco IOS, Nortel Networks BayRS. Routing protocol experience includes OSPF, EIGRP, OSI, and RIP. Proficient in TCP/IP, IPX, Ethernet, ISDN, ATM, Frame Relay, PPP, HDLC .

Dallas, Texas, Us

• Responsible for network maintenance, installation, and documentation.• Assisted Engineering Staff with planning and implementation of network projects• Manage network aspect of moves, adds, and changes.• Provided network troubleshooting support on a 24-hour basis.• Network protocol strengths include Ethernet, FDDI, TCP/IP, IPX, RIP, SNMP, DECNET, LAT, SNA, and AppleTalk.• Hardware strengths include Bay Networks Routers, Cisco Routers, Xyplex Routers and Terminal Servers, Agile ATM/Ethernet Switches, Ethernet, Token Ring and FDDI Hubs, DEC Terminal Servers, Single-mode / Multi-mode Fiber Optics, IBM Cluster Controllers, Memorex/Telex Cluster Controllers, Newbridge Channel Banks, Kentrox CSU/DSU, PictureTel.• Extensive work in AT&T Premises Distribution System twisted pair wiring applications.• Familiar with a wide range of network testing and monitoring equipment: Network General Sniffer, HP Network Advisor, HP OpenView, T-BERD Tester, MT-350 Cable Scanner, Siecor Fiber-Optic Power Meter.

• Responsible for the smooth running of a 1200-user VAXCluster environment.• Monitored system operations of UNIX based file servers and gained a strong knowledge of the UNIX operating system.• Worked with user accounts, file stores and restores.• Performed operations functions in the VMS file system, user account modification, system security, terminal servers, and queue manipulation.• Worked on a special FORTRAN 77 programming project to produce system resource accounting reports.

Norwalk, Connecticut, Us

• Responsible for the mounting and cataloging of tapes for six separate computer systems in a tape library of more than 100,000 tapes. • Worked on IBM 3090 mainframes responding to tape requests and operations from users worldwide.

Bachelor Of Science, Computer Science / Networking

Bachelor Of Science, Computer Science