Nate Chen Email & Phone Number

Chicago, Illinois, United States

Manage and assign task for team member.Develop and maintain detailed knowledge of the local labor market.Foster a positive, inclusive, and accountable culture while promoting the company mission, vision, values, and brand.Keep project staff apprised of local business needs and job placement opportunities.Work with case management staff to facilitate job placements.Enter employer information into all appropriate databases and monitors employer activities.

Willowbrook, Illinois, United States

Create and virtualizes monthly sales summary & sales forecast report using Excel, PowerPoint and Adobe Illustrator. Automated daily task using Python, action record software and Excel VBA.Leads small projects or supports larger initiatives as part of a teamPartners with users to understand business requirements.Collaborates with team on conceptualizing and developing new data solutions to meet the business requirements.Researches, performs analysis and proposes effective solutions related to systems development and enhancements.Reviews potential adjustments or modifications for impacts on other programs.Collaborates with business areas to develop solutions in the legacy systems to meet business requirements.

Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices.Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.Supporting area processes and interface requirementsResetting equipment or applying solutions to quickly resolve problemsResolves complex issues. Resolves escalated issues from less experienced support staff.Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.Partners cross functionally to resolve issues.Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).

Willowbrook, Illinois, United States

Provide technical support for Chicago Branch, San Diego Branch, and Guangzhou Headquarter. Corporate with IT specialist on different locations to work on projects.Drafts and publishes SOP documents about and relating IT Service Management.Provides technical leadership to peers. Responsible for using principles to understand company's employees situations and create solutions. Research and contact with suppliers for all IT related projects.Identifies and participates in service improvement initiatives.

Willowbrook, Illinois, United States

Receive documents and initiate logging process, confirm data received in compliance with all U.S. Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.Issue arrival notice in a timely manner.Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etcProvide customers with shipping information, inbound/outbound transaction and inventory status information.Set up and maintain customer files and profiles.Update inventory data, rate files, and create reports.Update statement data and issue Invoices for customers in a timely manner.