Promoted to a position within the Marketing team to improve the developer experience and sales process.

Promoted to a team lead position with the responsibility of improving overall technical documentation and cross-department collaboration.Key Achievements:o Standardized the tone, voice, and word choice for all technical documentation by writing a comprehensive style guideo Improved departmental efficiency by working with SMEs and developers to implement a “documentation-first” approacho Shortened development time for integration partners by creating Postman collections with JavaScript automationo Increased company-wide productivity, communication, and knowledge by implementing a system of single-source publishing

Promoted to a second, concurrent position due to strong prior performance and an aptitude for collaborating with partners, managing teams, and sharing product knowledge.Key Achievements:o Designed several product features, including a Single Sign-On integration between lending software and online knowledge baseo Authored several feature specs that detail development vision and needs for new software featureso Improved development team deliveries by improving team collaborationo Designed LucidChart workflows to convey how new and existing features should interact

Hired as a writer to revamp and restructure the collection of help materials for the leading lending and credit SaaS platform. Became the sole owner of all API and database documentation.Key Achievements:o Authored all API reference documentation, over 100 software UI product guide articles, and release noteso Co-wrote 3 e-books that help new and experienced lenders create innovative, exciting, and profitable lending productso Shortened onboarding time by participating in the creation of a company-wide training programo Improved internal knowledge by instructing biweekly training courses that teach employees complex topics in an understandable way

Hired as a member of the production team for a commercial printing company and promoted to a team lead position responsible for reaching production deadlines, maintaining team morale, and assisting with product development.Key Achievements:o Team lead for a department of 20+ employeeso Ensured deadlines were met, maintained team morale, and assisted with product developmento Recipient of employee award in 2015o Implemented a system that improved employee responsibility and accountabilityo Helped develop a new product line which accounted for 25% of saleso Authored and distributed machine handbooks, company policy information, and standardized task instructions