• Work with CI/CD tools (Gitlab, QuickBuild) to deploy code.• Automate many processes related to code deployments• Maintain uptime of critical systems using cloud services and on-premises systems

• Designed, implemented, and maintained many Windows server systems.• Was primary for datacenter operations• Created automation/scripting using PowerShell• Maintained cloud systems in AWS/Azure/GCP• Performed a full site migration into the cloud for an acquisition.

• Automated tasks in PowerShell/SQL• Studied help desk activity and engineered tools in PS/SQL• Served as a final escalation point• Served on several large projects (Mass MFA and OneDrive implementation)• Provided support and maintenance for entire O365 tenant (EXO, Azure)

• Maintained and helped build two Exchange environments with over 50,000 mailboxes.• Powershell scripting for automation, support, and maintenance of Exchange environments.• Provided support and maintenance for entire O365 tenant (EXO, Azure, S&C)• Was primary for dealing with legal holds and content searches/purges

• Maintained and helped build two Exchange environments with over 50,000 mailboxes.• Powershell scripting for automation, support, and maintenance of Exchange environments.• Provided support and maintenance for entire O365 tenant (EXO, Azure, S&C)• Was primary for dealing with legal holds and content searches/purges

• Purchased 2 rental properties with 6 total units• Maintained properties• Set up free internet for all tenants • Provided pro-bono tech support

Worked to support Office 365 small business customers for Microsoft all over the globe.Areas include: SharePoint Online; OneDrive for Business; Exchange Online; Office 365 Administration; Office 2011 Mac, Office 2013, Office 2016, Office 2016 Mac; Dynamix CRM; Skype for Business Online, Cloud PBX, PSTN Calling; Yammer; Onboarding and Migrations

• Provided support for over 70 customer environments using Labtech tools• Used Connectwise ticketing system to track work and ensure SLAs are met or exceeded• Supported VMware, VDI, Exchange, and all Windows Server versions• Became the resident Windows Server expert in the NOC• Became primary for dealing with SSL certs on Windows servers and Cisco ASAs

• Provided all levels of user support• Managed personal/multi-department projects from beginning to end (Complete set up of Lync 2013, MDT w/PXE boot, SCCM, WSUS, FSRM)• Supported all internal business systems• Managed AD (augmented through Adaxes), Exchange, and Group Policy• Managed users/licenses in O365/Azure• Helped maintain proprietary ticketing system (SQL, Apache Tomcat)• Documented tasks in Confluence for scalability and repeatability• Worked with an international team of people from the US, India, and Russia• Worked on Internet-Based Client Management for SCCM• Supported Citrix XenServer/Desktop/App• Built and configured VMs as needed in VMWare

• Provided user support to a unit of over 500 people• Creatively solved a multitude of networking/computing issues in Iraq• Managed AD, Exchange • Configured Cisco VoIP phones• Became, over time, the go-to support person for all high ranking people in my unit• Held a SECRET security clearance (expired in 2018)