Nate Devlin Email and Phone Number

• Daily supervision of a staff of 15+ employees who regularly work with distributors, Sales Engineers, and homeowners in offering assistance in product information.• Direct the staff with daily scheduling, workload distribution, and problem resolution ensuring customer requests were being fulfilled in a timely manner.• Regularly work with our plants in Mexico and the US for customer escalations.• Conduct presentations to Sales and distributors reviewing the team’s daily responsibilities and how we can offer assistance for their product selection needs.• Create job requisitions as needed and conduct all phone, virtual, and in-person interviews. • Onboard newly hired employees and conduct new-hire training.• Regularly work with other teams, departments, and Business Units to ensure our procedures work cohesively with one another. • Coordinate training opportunities with Product Management to review product updates and changes with my team. • Regularly review process documentation and update as needed to ensure efficiency. • Utilize department resources to have unique team dashboards created to monitor customer needs and team member output.

• Supervised a staff of 6+ employees who regularly monitored for order exceptions and solving problems to ensure accurate and timely order fulfillment and an accurate order backlog.• Directed the staff with daily scheduling, workload distribution, and problem resolution.• Regularly managed the customer notification process for Supply Chain Disruptions and Product Lifecycle Management. • Directly worked with Siemens distribution centers and plants for order exceptions and customer escalations. • Created process documentation for new processes and trained the staff on daily execution of these processes.• Monitored work results of the staff to ensure proper process implementation in addition to understanding where additional focus was needed. • Helped organize cross-training efforts with at least 3 other teams within the department in order to offer assistance when needed.• Reprioritized team efforts as urgent needs arose, such as rescheduling late shipments and customer notifications for short shipments.

• Supervised a staff of 4+ employees resolving employee concerns with scheduling, work load, and documentation in addition to training them on proper purchase order creation steps.• Directly communicated with customers to organize and implement supply chain and logistics solutions to meet current needs. • Acted as a liaison between assigned customer accounts and company software developers to help clarify and validate customer requests or issues.• Took the lead on working with key stakeholders within the company to address open issues and to ensure all parties were supporting clients in a cohesive manner.• Gathered information from Microsoft Dynamics AX software and put together excel reports for clients and internal personnel regarding sales, item usage, customer usage, inventory levels, backorders, etc.• Provided regular updates on open requests to vendors and internal personnel in order keep a clear system of communication. • Scheduled system orders and deliveries to begin, fulfill, and end within assigned program guidelines. • Troubleshoot existing issues for account setup, order fulfillment, and invoicing.

•Regularly used company computer system (Total Benefits Administration) to retrieve requested data as well as onboard new participants for benefit enrollment.•Manually calculated annuity benefits for retirement estimates and commencement.•Processed benefit adjustments for accounts in underpayment and overpayment.•Assisted in training and supervising outsourced staff.•Audited outsourced work on a monthly basis.•Created standard operating procedures for routine computer system activities.•Regularly process client HR requests in a timely manner to meet time-sensitive deadlines.