Nate Dibari Email & Phone Number

Boston, MA, US

Greater Boston Area

• Energy analytics company that accelerates the interconnection and optimization of distributed energy resources such as solar, wind, storage, and other smart grid technologies.Current Duties Include:
• Working with clients to understand and help formulate requirements, in various formats including user stories, use cases, and visual designs
• Understanding platform capabilities and map requirements into configuration tasks
• Implementing requirements via business process modeling tools
• Liaising with clients to understand project issues and steer toward resolution
• Assisting with project planning

Philadelphia, Pennsylvania

• Recently acquired by Amazon, INLT is a licensed customs broker that provides a cloud-based solution for importing with the ability to file entries anywhere in the United States.Responsible for on boarding new clients.
• On-boarded over 2,900 new clients walking them through INLT service functions.
• Promptly resolved 2,800 discrete client issues online with an average response time of less than 3 minutes 30 seconds from initial inquiry.
• Overall customer experience resulted in less than 1% of client turnover

Greater Philadelphia Area

• GradFin's mission is to help student loan borrowers repay their student loans faster so they can start saving for the future. Responsible for generating sales through emails and outbound calls to priority leads.
• Averaged over 110 calls per day with leads to on board new clients.
• Leveraged Salesforce.com to track the entire sales process, including new leads, follow-ups, and retention.