• Promoted after first year as Operations Assistant. Supervise and lead set-up and break-down of both large and small event venues with capacities up to 700 and smaller meeting rooms in teams of 2-5 per shift• Responsible for leading the upkeep of employee professional skills and proficiency by conducting weekly trainings and workshops to effectively reduce operations errors

• Provide excellent customer service by accurately following set-up instructions for daily events, providing A/V support, and effectively communicating to clients

• Worked throughout Spring 2023 semester with “Note in the Pocket,” a non-profit organization that provides quality clothing to homeless and impoverished children and families• Led the execution of a communication audit, conducted numerous stakeholder interviews, and consolidated and delivered feedback to key decision makers on identified improvement opportunities• Developed creative assets including photography and video for use in social media and website content; created the full media kit for their annual “Socks and Undie 5k Rundie”