Nathan Houston Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

United States

The Systems Engineer maintains all aspects of the network and server operations life cycle across the corporate data centers, back-offices, and regional branch locations. This role functions as a technical operations level two support with strong experience operating complex network and server infrastructure, driving new capabilities andstability, progressive technical and service-related improvement projects with a strong focus on network security.· Responsible for maintaining network security systems, such as PKI, end user training, and anti-virus/anti-malware software.· Responsible for the life cycle maintenance of data network and server infrastructure.· Engineer and implement key strategic initiatives and recommend modifications to support high-volume, global, production data network and server environments with a focus on increased uptime, performance, and reliability.· Participate in ITIL based change management process by technically validating planned network changes in support of technology projects and optimal day-to-day operations.· Maintain portfolio of network and server projects and coordinates network and server components of department wide projects.· Manages compilation of records and reports concerning network and server operations and maintenance.· Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network and server performance.· Support all production physical server infrastructure, including Dell servers and storage.· Support computer security strategy and cybersecurity architecture.· Support core infrastructure applications, including Citrix Virtual Apps, Active Directory, and Office 365.· Assist in developing, implementing, and updating company's security strategy.· Assist in educating and training staff on information system security best practices.· Ensure all network and server infrastructure is kept up to date with security patches.

Atlanta, Georgia, United States

▪ Manage day-to-day eCommerce Shopify website operations; lead 3 Product Design team members and manage Instagram business page; seek opportunities to elevate products, achieve financial goals, and enhance operational efficiency.▪ Update website with content, edits, and new product information and manage social media business page; respond to customers, develop written and visual content, and manage marketing campaigns to drive website traffic.▪ Manage all product shipping, receiving, sourcing, and customer issues; monitor production schedules, purchase orders, and delivery schedules.▪ Lead team meetings and develop strategy to generate website traffic and new revenue; perform cost analysis on new potential products, projects, and marketing campaigns and strategies.▪ Demonstrate analytical skills, innovative thinking, and data-informed testing and learning mindset to identify opportunities to grow revenue in direct-to-consumer channels.▪ Manage and analyze monthly performance and P&L reports to identify trends, opportunities, and areas of improvement.

Atlanta, Georgia, United States

▪ Retail Parts Management (RPM) Subject Matter Expert for 6K+ stores; led, mentored, and trained 20+ IT team members (level I, II, and III) in Linux environment; oversaw software and hardware troubleshooting, analysis, diagnostics, and repairs.▪ Oversaw IT Service Continuity Management (ITSCM) and IT Disaster Recovery (ITDR), and risk management.▪ Managed and led 5 R&D team members; responsible for developing and implementing RPM Operating System IT Support training manuals, documents, and standard operating procedures (SOPs).▪ Conducted RPM training and mentoring for 25 Support Analysts; trained employees on rollouts, implementations, conversions, troubleshooting, and how RPM program can affect, enhance, and improve stores.▪ Led Quality Assurance support for RPM operating system by creating test plans and performing system testing; collaborated with POS, Backoffice, Implementation, and Conversion Teams on implementing and testing RPM operating system.▪ Led product management support for RPM operating system; collaborated with Product Store Systems Team on product strategy, roadmap, priorities, troubleshooting, and Quality Assurance (QA).▪ Managed team member schedules and advised leadership on selecting internal candidates for select IT projects based upon team member strengths and expertise.▪ Conducted site builds, software updates, Linux and Solaris OS installs, and maintained working knowledge of company server process.▪ Oversaw troubleshooting, analysis, diagnostics, and repairs on end user workstations, servers, networks, databases, store operating systems, software, and hardware.

Atlanta, Georgia, United States

▪ Led, mentored, and trained 34-42 IT Support team members (level I and II) on troubleshooting, analysis, diagnostics, and repairs on servers, supply chain technology, internet, VoIP/ITP phone systems, and computer hardware.▪ Provided second line support for escalated level I issues on-site and remotely to 6K+ stores; ran corrective SQL scripts to fix database, software, inventory, account balance, and customer information issues.▪ Trained new IT Support staff on troubleshooting and repairing monitors, keyboards, mouse, pin pads, printers, servers, battery backups, server rack, junipers, Dell switches, cisco routers & wireless Motorola scanners.▪ Liaison for support improvements on all new incoming equipment, databases, and software development changes; stayed up to date on new technology by attending all relevant technology, training, testing, and QA meetings.

Atlanta, Georgia, United States

▪ Mentored and trained all new hire IT Support team members (level I); trained 30-40 team members at any given time on SOPs, systems, hardware, troubleshooting, analysis, diagnostics, and customer service.▪ Provided tier 1 frontline IT system support to 6K+ stores on-site and remotely; performed troubleshooting, analysis, diagnostics, and repairs on servers, supply chain technology, internet, VoIP/ITP phone systems, and computer hardware.▪ Trained new hires on troubleshooting and repairing monitors, keyboards, mouse, pin pads, printers, servers, battery backups, server rack, junipers, Dell switches, cisco routers & wireless Motorola scanners.▪ Maintained expertise on new technology, training, testing, and Q/A updates and changes; liaison for support improvements on all new incoming equipment, databases, and software development changes.

Fort Worth, Texas, United States

▪ Managed, mentored, and trained 3 direct reports and 7-10 indirect reports; oversaw tier 2 desktop support for all on-site project personnel to setup, configure, troubleshoot, analyze, and repair computer systems.▪ Recruited to oversee major regional IT project; managed the creation of information technology support infrastructure to build out regional IT support centers.▪ Oversaw and maintained project scope, budgets, team members, work schedules, project progress, and resource allocation; leveraged background and understanding of IT systems software and hardware architecture.▪ Documented project progress and conducted weekly meetings for project updates; liaison between Director of Information Technology, business analysts, project sponsors, and vendors to create project schedules, milestones, and delivery dates.▪ Managed coordination, communication, escalation, and follow-up for project issues; provided detailed reports on project scope, progress, risks, and issues.▪ Oversaw troubleshooting, analysis, and diagnostics of network (Cisco routers and Packeteer), database, end user PCs, and printers; activated employee, customer, and company affiliate profiles and wrote Unix scripts to reroute printers.

Atlanta, Georgia, United States

▪ Provided remote tier 1 support to users via phone, email, and IBM Lotus Notes; performed troubleshooting, analysis, and diagnostics for end user PC, Laptop and POS installation, usage, configuration questions, and issues.▪ Rebuilt, ghosted, and/or shelled scripted systems after software reloads; explained complex technical issues in simplified terms to users; assessed and addressed complex problems in a timely manner and followed proper escalation procedures.▪ Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing systems; led the problem resolution process through analysis and troubleshooting, to deploying workarounds or fixes.▪ Managed operating systems, LAN administration, hardware and software technical support analysis, POS networking systems analysis, and made necessary repairs; supported systems and network operations and auditing.

Norcross, Georgia, United States

▪ Managed customer service, sales, staffing, and financial operations and functions for 4 international startup companies; trained and mentored 25 team members across 4 international companies.▪ Met with new customers to discuss scope and next steps of assigned projects; created project plan and costs, presented to customer, and secured funding and moved forward with projects if approval was received.▪ Oversaw development of process design documents and deliverables for all project phases; developed project schedules, assigned resources to tasks, tracked progress, managed budgets, and analyzed work loads; met or exceeded deadlines.▪ Interviewed, hired, trained, and managed all new staff members (4-10) and vendors and contractors (20-25).▪ Developed, maintained, documented, and managed daily client SOPs based upon operational needs.▪ Maintained monthly, daily, and weekly financials, profit and loss, sales, inventory, and staff performance records and reports.