‣ Mentor and lead teams of both internal computer support specialists and external managedservice partners. Responsible for project, cost, and performance management.‣ Manage vendor-partner relationships through contract negotiations focusing on increasingservice level agreements, strengthening partnerships, and reducing costs.‣ Strategically guided cross-functional teams in the successful execution of intricate ITprojects, consistently meeting deadlines and budgetary constraints while fosteringcollaborative engagement across departments.‣ Streamline IT policies by refining SOPs and exceeding department quarterly goals.

‣ Development of comprehensive business systems reporting encompassing financial(Income, Balance Sheet, Cost Control), production metrics, process improvement, andsales data using various reporting tools and SQL queries, views, and stored procedures.‣ Development, execution, and upkeep of strategic and tactical IT infrastructure planning,implementation, and management.‣ Recognized for the ability to rapidly acquire and apply new skills, enhancing productivity,improving on-time deliveries, and contributing to consistent team success.

‣ Assist with leading strategic and tactical planning of IT initiatives.‣ Provide vendor-partner relationship support by assisting contract negotiations focusing onincreasing service level agreements, strengthening partnerships, and reducing costs.‣ Lead installation, configuration, and administration of all IT systems—SCADA, file,application, SQL databases, VMware HA hosts, NAS, Windows / Linux Servers, Arubaswitches, Juniper firewalls and routers.‣ Managed a portfolio of utility apps: Lucity (Central Square) Asset Management, inHanceand Advance Utility Billing, Esri ArcGIS, AutoCAD, Dynamics GP, GE Simplicity.‣ Lead the technology team through a multiyear cross-functional migration andimplementation of a customer information system practicing AGILE methodologies andframeworks to continuously collaborate and improve each phase of the project leading to asuccessful launch and adoption. Provided post live support.‣ Provided end-user support for all applications and hardware help desk tickets.

‣ Provided technical support for all business applications, hardware, printers, and mobile devices.‣ Configured and deployed new workstations, printers, and mobile devices.‣ Deployed Manage Engine Desktop Central to provide patch management of all workstations, remote support, and software compliance.‣ Deployed help desk ticketing software to provide tracking and prioritization for all end user support requests.