The M1 armor crewman is responsible for operating armored equipment such as the M1A2 Abrams to destroy enemy positions.The joint fire support specialist is primarily responsible for the intelligence activities of the Army’s field artillery team.

• Worked as an Information Management Officer for Echo Troop, 105th Cavalry under the direct supervision of the Battalion’s Information Management Office. • Participated, planned, and implemented delivery of a full range of Information Technology customer services on both Non-Classified Internet Protocol Router Network (NIPR) and Secure Internet Protocol Router Network (SIPR) to an organization consisting of 50 workstations, and excess of 50 customers.• Responsible for understanding all military regulations in regards to Information Technology and security.• Provided strategic and understandable information and assistance to all customers, as well as providing system hardware and software installations, configuration, upgrades, and troubleshooting.

• Worked as an Associate of End User Support / Senior Service Desk Analyst under general supervision of a regional Senior Associate, Manager of End User Support.• Installed, modified, monitored, tested, and troubleshot a vast range of personal computer and mobile devices hardware and software for Clifton Gunderson LLP, Clifton Gunderson Financial Services, Clifton Gunderson Technology Consulting Services, and Clifton Gunderson’s Network Infrastructure Team.• Responsible for problem solving and communicating with 150 local and 2,500 remote users to manage local workstations and server administration and setup. • Responsible for understanding a wide variety of software utilized in assurance, entrepreneurial business services, financial services, international services, management consulting, succession planning, tax services, technology consulting, and valuation and forensics. • Responsible for setting up new and maintaining current users accounts utilizing Active Directory and Citrix Management Console. • Responsible for maintaining the firm’s standard on all technology equipment, utilizing SMS and Novell monitoring tools. • Administrated user accounts and rights on Citrix, Novell, Active Directory, firm file systems, and Go File Room, an online based file storage system for the firm’s paperless initiative. • Planned and assisted in the conversion of more than 400 workstations, numerous servers, and various technology equipment to firm standards in six offices across the Midwest following mergers. • Responsible for ordering, configuring, installing, and administrating over 40 Scan Stations for the firms paperless initiative located across 17 states.• Improved productivity by 800% in the generation of financial reports through technology expertise. • Responsible for administration and maintenance of Clifton Gunderson’s Financial Services business applications; iRebal, AXYS 3, and Advent Revenue Center.

• Worked as an Information Technology Specialist for the Fort Knox U.S. Army Installation’s Department of Morale, Welfare, and Recreation under general supervision, performing routine and recurring assignments in the delivery of Information Technology customer support services. • Participated, planned, and ensured the delivery of an extensive range of Information Technology customer services to an organization consisting of 326 workstations, and excess of 350 customers resulting in constant and quick resolution of Information Technology issues.• Solely responsible for administrating a Galaxy Army Hotel Management Server and administered two Onity key making servers for Fort Knox Lodging.• Assisted and implemented the conversion of excess of 350 customers to Smart Card login during a two week period. • Assisted in the installation of networking cabling in five buildings. • Responsible for performing back-ups and troubleshooting for eight servers. • Responsible for assisting in the administration of Fort Knox’s Morale, Welfare, and Recreation’s RecTrac, GolfTrac, and CYMS databases, as well as installation and around-the-clock support for more than 20 touch-screen point of sales.

• Worked as an Information Management Officer for 2nd Squadron, 2/16 Cavalry Regiment under the direct supervision of the Regiment’s Information Management Office, performing extensive routine and recurring assignments in the delivery of Information Technology customer support services.• Provided both formal and informal training to customers, applying information security and information assurance, as well as resolution of customer’s requests.• Participated, planned, and implemented delivery of a full range of Information Technology customer services to an organization consisting of 156 workstations, and excess of 250 customers resulting in a 300% increase in customer satisfaction.• Assisted in the migration of more than 500 workstations from a Windows 98/2000 environment into a 2003/XP environment, as well as helping migrate 2 servers to Active Directory, and converted over 600 personnel’s Outlook accounts from 2000 to 2003.• Directly coordinated with the Fort Knox Department of Information Management in the migration of 156 workstations from the Knox to NASE domain during a four day period resulting in the presentation of the Army Achievement Medal for outstanding support and knowledge. • Awarded the Army Commendation Medal for exceptional meritorious service while performing duties as the Information Management Officer for 2nd Squadron, 2/16 Cavalry Regiment.• Solely responsible for ensuring the update and administration of a Microsoft SQL Server V7.0 for 2nd Squadron’s homepage.

• Provided tracking and documentation for training within battle simulations.• Implemented new measures in the areas of safety, production, and documentation, which resulted in an estimated 100% increase in efficiency. • Coordinated communication between instructors and command personnel to ensure continuous information during simulated battle plans and provided briefings to command staff outlining status, performance, and environmental situations.