Nate Richard Email & Phone Number

Kansas City, Mo, Us

Bellevue, Wa, Us

• Business performance management leader for T-Mobile’s 5G home internet business, provided reporting and analytics to inform business strategy and drive impactful customer and revenue growth.• Leveraged understanding of organization’s strategy and deliverables to inform short and long-term forecasting plans in collaboration with marketing leadership, finance and sales channel partners.• Cultivated raw data into actionable insights to address strategic business problems, enabling the rapid scaling of an emerging product within a large enterprise.• Evolved home internet performance management framework, to measure execution of marketing strategies, through advancement of reporting portfolio across multiple business areas using Tableau visualizations and support of data transformation.

Bellevue, Wa, Us

• Finance leader for T-Mobile's Postpaid Marketing organization, including P&L responsibility for $40B wireless service revenue and retention/churn management for 70M+ customer base.• Partner with senior management team to forecast, report, and deliver revenue and customer targets that enable achievement of customer acquisition and retention program, as well as revenue growth objectives.• Team up with Marketing partners to drive efficient decision making on customer base churn planning and service revenue drivers.• Provide direct reporting and ad hoc analysis support to the offices of the CFO and Investor Relations.

Overland Park, Kansas, Us

• Finance leader for Sprint's Postpaid Marketing organization, including P&L responsibility for $25B wireless services and equipment revenue. • Partnered with senior management team to forecast, report, and deliver revenue and cost of goods sold targets that enabled achievement of enterprise EBITDA goals. • Teamed up with Marketing and Supply Chain teams to drive efficient decision making on equipment revenue/expense and device promotional spend. • Delivered forecasting and reporting for ASC 606 revenue accounting standards and concisely explained to senior management. • Provided direct reporting and ad hoc analysis support to the offices of the CFO and CEO, as well as Investor Relations.

Overland Park, Kansas, Us

• Led a team of 6 analysts focused on providing data-driven business insights to executives to support decision-making on past and future pricing strategies.• Developed modeling to predict behavior of 22M customer base and enable revenue impact quantification upon the implementation of new pricing strategies.• Partnered with vendors and technical teams to build solutions in support of pricing strategies and identify corrective actions to eliminate policy loopholes and reduce revenue leakage.• Facilitated the integration of Tableau visualization software into regular team reporting to streamline the creation of recurring analytics packages.

Overland Park, Kansas, Us

• Participated in forecasting and budgeting for $24B in annual wireless service revenue; included design of methodologies for new products and direct ownership for forecasting over 60% of postpaid wireless revenue.• Developed customer/device forecast model that was adopted across the enterprise to guide budgeting; led directly to $17M in improved cost-of-service forecasting in 2H’11.• Synthesized large amounts of customer and financial data and partnered with supporting organizations to drive business case development and post-mortem analytics for revenue-growth initiatives.

Overland Park, Kansas, Us

• Saved greater than $100 million in calls to customer care by compelling decision making on enterprise-wide initiatives.• Regularly presented to C-level management regarding success/failure in achieving desired operational performance and shared recommendations to improve business results.• Analyzed detailed customer data to determine churn root cause and partnered with accountable organizations to drive customer retention actions and business case development.

Overland Park, Kansas, Us

• Managed team of 30 employees with operational and staff support responsibilities within the consumer and business billing organization.• Implemented process improvements driving efficiencies in billing accuracy and timeliness that contributed to reducing outstanding wireline billing disputes by $20M, or 50%, during 2006.• Led efforts to transition billing operational functions between resources in separate geographic locations, while providing improved performance and enabling a 50% reduction in staff.

Overland Park, Kansas, Us

• Managed system and process change projects related to Sprint/Embarq Corp. billing systems.• Leveraged subject matter expertise, in system functionality and business processes, to influence accurate and timely resolution to billing issues, along with implementation and operationalizing of change initiatives.• End-to-end business acumen coupled with the aptitude/ability to excel in managing complex projects, led to promotions from entry-level to senior analyst.