Enhanced the end-to-end process of client program launches and adjustments to allow for quality control checking which properly balances speed and accuracy.Ensured accuracy of program launches and adjustments.Discover and investigated root cause of program problems.Coached program management team on best practices to balance efficiency and accuracy.Strengthened compliance with Sarbanes-Oxley regulations through an improved onboarding process for new network partners and thorough documentation of development tasks

Collaborated with teams ranging from software development and product management to business development and senior leadership.Demonstrated user stories to stakeholders, opening new revenue streams by enhancing existing technologies.Overhauled API documentation for better version control, implementing a secure online directory to protect company trade secrets.Curated product backlog within the agile development lifecycle and managed scrum sprints, setting development team priorities.Conducted user acceptance testing for software deployments, streamlining technical bug reporting processes company-wide.Advised new electronic health record (EHR) partners on best practices for utilizing company APIs, gaining proficiency with Atlassian tools (Confluence, Jira Software, Jira Service Management).

Developed a simplified onboarding process for new network partners, enhancing operational efficiency.Coordinated engineering and operational teams across multiple organizations, successfully meeting tight project deadlines.Conceptualized new user interfaces to add value and influenced partner adoption of optimal designs.Oversaw daily operations of client marketing programs, managing relationships with new and existing network partners.

Supported sales and account management teams in enhancing program performance through diagnostics and problem-solving.Redesigned the program launch process for improved efficiency and trained new employees on operational processes.Managed drug file integration projects, ensuring seamless execution.

New and pre-owned vehicle sales.Revamped online vehicle listings to improve customer engagement.Developed exceptional customer service skills, enhancing overall client satisfaction

Primary responsibilities: Sell vehicles and maintain relationships with past customes.Secondary responsibilities: Maintain the appearance of the showroom and lot.