Vice President | Applications Service Excellence | Strategy & Operations
CurrentI lead the Strategy, Planning and Operations function for Oracle’s Applications Service Excellence organization globally. Our charter is to deliver delightful customer experiences across the portfolio. The Applications Service Excellence organization encompasses Customer Success, SaaS Support, Provisioning Operations, High Touch Support, and On-Premise Applications Support.Our team of customer-oriented professionals are charged with ensuring that customers are realizing value from their Oracle applications investments. We aim to deliver a seamless and friction-free experience to help our customers on their successful cloud journeys.