Nate Parker Email and Phone Number

During my time at Freddie's, I have gained a great amount of knowledge, not just in customer service, but also in the world of flowers. I have also gained further proficiency in Zendesk, Excel, Google Office, and multiple courier sites (such as Global, DPD, Flexipod and Maxoptra).• To have solved 80 tickets daily, either through emails or calls, viaZendesk• Organise short-term/late-notice redeliveries of unreceived items(flowers, shop products such as vases)• Work with numerous spreadsheets such as Excel, Google. Many ofthese sheets are customer based (such as calling customers to make sure that they have received their delivery, chasing up failed payments, organising products to be added to future deliveries), so also upheld GDPR so highest standard.• To “tag” errors and the like to orders (such as when a delivery driver does not follow instructions, flower quality has decreased, faulty items), to ensure that these have been raised with the relevant departments and ensure that these have been looked into, and resolving the issues at hand.• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.• Supported customer satisfaction, addressing escalated complaintswith diplomacy and acknowledgment.

• Acts as the first point of contact for all customer queries andemergencies.Efficiently gained experience and advice necessary to further assistclients regarding queries to high pressure situations.• Fosters a good client-business relationship by adding personalwarm touches to both social interaction and via emails.• Regularly cleans and disinfects reception and consult rooms to a high standard as set by the practice.• To handle the emotional handoffs that occurred daily, and to make sure the clients leave as comfortable as possible.