Director Of Operations
Led the establishment and expansion of Bold City Property Management, a subsidiary of Bold City Commercial, overseeing all operational facets including new owner acquisitions, owner onboarding, marketing, leasing, maintenance, billing, and CRM development. Spearheaded the development and implementation of a comprehensive lead workflow system, optimizing the sales process from initial inquiry to lease agreement, resulting in increased efficiency and higher conversion rates. Implemented a targeted cold calling campaign, which notably expanded property management operations and increased market penetration within the commercial real estate sector.Managed a portfolio of 250+ commercial units across both entities, ensuring high levels of tenant satisfaction and retention through proactive property maintenance, renovations, and tenant relations. Achieved and sustained a 90%+ occupancy rate while managing commercial properties, enhancing asset value through strategic renovations. Oversaw operations, ensuring seamless leasing processes and implementing targeted marketing strategies including professional photography and 3D walkthroughs to attract tenants and maximize property occupancy.Implemented streamlined leasing workflows by integrating CRM systems and scheduling software, optimizing efficiency, and reducing administrative overhead. Responded promptly to maintenance emergencies across both portfolios, minimizing disruptions and maintaining high tenant satisfaction levels through personalized communication and efficient leasing processes.