Responsible for providing strategic direction of SRE team as the journey moves from infrastructure support to reliability ownership as a feature. This involves partnering with application development teams to provide world-class observability and insights into the stack and specifically developing KPIs for end-user dissatisfiers. Ensuring a robust post incident learning process is in place is driving the Corrective Action/Preventative Action program and reporting to ensure reliability backlogs shrink instead of grow.Creating business observability for leadership to understand the operational maturity of their portfolios and health of their systems is a critical function to ensure H&R Block is leaning in to our challenges and ensuring every week is better than the last.

Develop, implement, and manage Operational Maturity Framework for Oracle Health, and improving business process and customer experience through data driven process improvements at the direction of the CIO.- Operational Maturity assessment provides a solution with a snapshot view of where it stands against operational and reliability best practices in the industry across minimum viable product level, forming, target, and aspirational levels to show supportability. This was leveraged as apples-to-apples heat mapping for investment across a portfolio as well as solution-specific planning - Contributed to best practice for managing post-incident learnings and action items to highlight reliability debt among solutions and portfolios - Provides roadmap for increasing current operational maturity through industry best practice, made specific to our desktop and cloud footprints

* Leveraged industry best practice to create an Operational Maturity framework implemented for all products operating in our Federal Clinical realm to provide visibility and drive investment into low-maturity functions* Project manager for Integrated DevOps team spanning 2 organizations for our Managed Kubernetes platform* Project manager for 2 teams of cloud based operations spanning containers as well as VMs via Jenkins and Spinnaker * Prioritizes automation and toil reduction projects leading to increased satisfaction and shift from full operations to DevOps * Balances desires of team with requirements from leadership in priority* Incident Manager leading data-driven system improvements to mitigate future incidents, and leading blameless reviews for organizational learning. Overhauled retrospective process to current state. * New Relic Query and Dashboarding experience * Trained by John Allspaw in Incident Management* Managing 6 DevOps engineers* Product owner for home-grown Observability and Automation tools managing thousands of VMs* Influences and drives organizational change through data analysis, learning, and continuous process improvementTechnologies used within scope: Jira, Office, New Relic, Splunk, Zabbix, Open Stack, Closed Stack, Kubernetes, GitHub, Workday, Jenkins, Spinnaker, vmware, terraform.

Most recently, driving workforce and culture strategy within our engineering and operations organizations to determine future skillset and needs for Cerner's transition to centrally deployed software, including envisioning a DevOps/SRE model and the work and skills needed to make the transition successful. This has involved industry research as well as consolidating input from thought leaders across the company.Partners with executive leadership and HR business partners to create a comprehensive strategy to target the motivation and ability of associates to drive business outcomes and increase competency. Acts as a consultant to our global learning organization to ensure best practices are leveraged across our European offices, and drives global IP/software development learning strategy to meet global vision for software development. Identifies opportunities for process or software-system improvements and supports implementation.Acts as role coach and mentor to team of associates and manages the team's work within our software development organizations. Partners with other pillars of the business to identify and share best practices across our learning organization.Accepted into highly competitive Accelerate leadership development program.

Responsible for the identification, development, implementation, and measurement of learning solutions that align to organizational goals. Acts as role owner for software engineers, software architects, and user experience across our global organizations following our human capital development plan. Successfully redesigned an onboarding program in accordance with Corporate initiative to reduce time to competency by 7 months.

-Responsible for understanding client’s scope, finding the best solution, and consulting the client through the process while ensuring the timeline is kept-Lead regularly scheduled conference calls to keep project staff up-to-date.-Handle client questions and concerns, and ensuring a positive client experience.-Ensure clients have a positive experience with the product through conversion, hold meetings, create and maintain and an issue list and ensure its timely completion-Created standard documentation for the global group to align with the Cerner re-brand to ISO 9001 standards, which became the official company-wide standard.-Assisted with the new-associate relocation program to make the transition to Kansas City more comfortable-Identified repeated processes and developed the idea for a Start-Database to save weeks of time for each implementation

-Top Overall Performance in my position Past 9 of 14 months-Created a new marketing plan to existing customers based on the Pareto 80-20 rule; led to a significant increase in sales-Working with Retail Executives to employ new data-driven marketing techniques to increase company sales-Recognized for being consistently at 150% of sales goals.-Pioneered new markets and sales techniques through customer databases, cold-calling, and other techniques; recognized and asked by management to train other associates on my methods-Created novel presentation on the use of Social Media for financial institutions, available on prezi.com-Marketing executives are using the information to redesign their social media policies and procedures-Worked with customer experience leaders and provided ideas which increased visitors and popularity (likes) of UMB’s Facebook app and other Social media outlets-Helped to grow the vision and effectiveness of UMB’s Sprint Center Lounge and asked to join a committee to help with strategy-Researched and created a Competition Analysis presentation used by Territory Sales Managers to assist in directing retail strategy-UMB GreenWorks Representative for the Kansas City Market, presentations and projects have led to a 10% lower carbon footprint-Duties include account maintenance, acquiring new business through many outlets, retail product sales, and assisting the Operations Manager as needed with daily operational work

Created and maintained electronic filing system for employee documents -Assisted supervisor in auditing files and systems relating to Human Resources

- Researched and created demographics report for each of the seven cities used by marketing and human resources departments- Worked with the Diversity training sessions for employees of all levels- Created training room usage report to decide on an increase in training facilities - Gave quality suggestions implemented in job fairs and hiring process that attracted higher quality candidates-Helped organize job fairs to increase quality candidates to the company- Organized and successfully ran company-wide clothing and food drives for local charities