Acquire education and knowledge of equipment and software, such as Windows Server 2000-08, Exchange, Symantec, VMWareManage and maintain enterprise systems with a wide variety of hardware and software according to Service Level AgreementsAct as administrator for Windows 2003/08 Active Directory environments that use Group Policies, File Security, DNS, DHCP, WINSResponsible for maintaining Virtual Machine Integrity using VMWare tools and educationDevelop manual to document operational processes for emergencies to allow for increased efficiency and lower downtimeProvide backup scheduling, maintenance and verification of data integrityEnsure IT department is in full compliance of FAA regulationsMonitor VM systems and create, remove, and rebuild as neededTeam with Network Administrators to ensure maximum network uptime and server performanceWork closely with Help Desk Technicians to assist in configuration, installation, repair and user help questionsAct as backup system administrator for Trans States Holdings, GoJet and Trans States Airlines, including on-call support

Develop strong customer base and operate as trusted technical advisor to Dijital Majik clientsAquire education and knowledge of equipment and software, such as Windows Server 2000-08, Exchange, Symantec, Veritas, and CitrixManage and maintain over 30 customer networks with a wide variety of hardware and software platforms by emphasizing customer-first approachAct as administrator for Windows 2003 Active Directory environments that use, Group Policies, File Security, DNS, DHCP, WINSExpand and implement technical strategies for business by translating customer needs using extensive product knowledge, strong communication, and problem-solving skillsProvide technical support and education against internet attacks and keep appraised of the latest Internet Security, Anti-Virus and Anti-Phishing applicationsExceed monthly sales goals by seeking out new clients and recommending updated technical solutions for existing customersMaintain customer databases that use Microsoft SQL 2005/2008Create and document procedures for internal company management as well as develop teams for handling customer needs

Increased retail sales from $30,000 to $60,000/month by matching product expertise with customer requestsManaged retail floor inventory and developed sales plans by employing innovative marketingImplemented training, scheduling and procedures for new staff with attention to detail and multi-tasking

Provided quality service to customers by efficiently repairing equipment in timely, efficient mannerMastered procedures for HP printer repair through personal initiative and on-the-job trainingHoned skills needed for managing new technology and integrating platforms into medium and large businesses

Managed technical phone support team of eight resulting in efficient and timely service to customersProvided training and assistance to team members by creating classes aligned with current technology trendsExecuted problem solving skills as Level II Technician by resolving more complicated client concerns

Supported all data networks for the 3rd Infantry Division Selected as team lead for Fort Stewart intelligence networksSet up Radio/WAN/LAN networks independently while instructing others for linking into these systems