Director of Information Technology and CISO

●Plan and lead the IT Steering Committee meetings to discuss and debate decisions needed to take action on for our IT strategic vision presented to the Board of Directors (semi-monthly)●Annually lead both FDIC IT Exam and IT Audit all to successful ratings●Negotiating contract renewals and replacements of over $4 million for All Covered (managed service provider), Q2 (eBanking and website), Fiserv (core banking), nCino (CRM), Zoom●Successfully transitioned bank from Finastra to All Covered for our Citrix cloud services●Replaced the entire IT infrastructure to Meraki switches and access points for added security, compliance, speed and future expansion●Manage team for monthly reviews of Security and Information Event Management (SIEM) results to identify, remediate and track issues●Meet with All Covered weekly to track projects resulting out of the IT Steering Committee and strategic improvements as well as to ensure that we are meeting all recommendations provided by CISA and FDIC with FDIC●As Information Security Officer, replaced the Information Security Policy, Business Continuity Policy, Incident Response Policy, Disaster Recovery Policy and Vendor Management Policy●Annually complete vendor due diligence for all critical vendors, complete cybersecurity risk assessment and IT risk assessment●Complete annual table top exercises for Business Continuity, Disaster Recovery and Incident Response scenarios including pandemic examples●Review quarterly network penetration testing results and manage remediation efforts and tracking of the findings●Ensure team members are properly trained for compliance requirements using KnowBe4 services along with requiring annual sign off

● Promoted to IT Market Leader as part of the transition of PwC’s IT support to TCS● Supervise a team of twelve deskside IT technicians supporting the second largest market in the US with an environment of over 4,000 end users● Regularly meet with TCS and PwC executives to communicate initiatives and provide feedback and ideas on process improvements, so that the team can continuously improve and be more efficient● Implement programs aimed at saving money by consolidating roles and streamlining tasks associated with these roles● Manage 300,000 SF construction project for in place upgrade of the entire office, including five phases and ten floors, costing $50M over a three-year period● Regularly meet with the general contractor and sub-contractors of all the different disciplines on the project to ensure the construction remains on schedule and will meet the needs of PwC ● Communicate with the construction team possible changes and coordinate discussions with leadership and the contractors to weigh the pro’s and con’s of the changes including cost impact● Oversee and delegate daily tasks for the local IT team such as repairs, new hire builds, reimages, service center window, SM9 queues, laptop refresh process, third party reviews and loaner laptops, printers, assets and inventory● Manage and maintain the infrastructure within the offices including switches, wireless AP’s, servers, change requests, testing, UPS and Liebert maintenance● Point person for all escalations of high profile users and complex issues● Work with company executives for Business Continuity planning, testing and implementation● Maintain team schedules and the process of rotating team members to ensure all daily responsibilities are covered ● Hire, train and coach team members to maintain the highest quality of IT support ● Meet with team members weekly to engage each on areas for professional development as well as discuss ideas for process improvements

As Deskside Team Lead: ● For seamless transition to TCS, lead knowledge sharing sessions so that many processes were understood by both companies creating an open dialogue for ideas and improvements for the transition● Designed process improvements for team’s roles including asset management, repairs, lease swaps, printers, monitors and reimages in order to improve our efficiencies and standardize our procedures for both PwC and TCS● Trained and managed team members on these roles to ensure daily coverage and compliance● Member of the Configuration Advocate team for improved computer functionality nation wide ● Acted as point person for Pitney Bowes and Xerox Fiery devices for our Business Services group ● Completed four-part course called “Project Management for Internal Firm Services” ● Consistently received the highest relative performance ratings on annual reviews ● Received Mission Awards for iPad rollout, Chicago switch upgrade and 7th floor build­out As Infrastructure Coordinator: ● Acted as point person for 9th and 7th floor build­outs pertaining to IT needs ● Acted as point person for Lexmark printer transition for all new printers on all floors ● Worked with numerous outside vendors for electrical & network needs ● Assisted with the implementation of our Cisco VOIP network ● Coordinated maintenance for Liebert HVAC and UPS systems● Maintained local servers and addressed repairs as needed ● Coordinated and managed Change Requests including the switch upgrade on all floors ● Teamed with local infrastructure and TCS for Rosemont WAN cut­over and office migration, including phone installation, printer setup and definitions, network testing and UPS testing prior to implementation