• Employee-of-the-Month recipient for October 2024 in a facility with 1,000+ associates• Demonstrating outstanding performance and receiving compliments from supervisors• Managing asset cage inventory procurement and refurbishment processes• Trained 90+ new associates on critical roles and audited the quality of work performed

• Solutioning business requirements with teams of Salesforce Certified Professionals• Conducting requirement gathering sessions and creating solution documentation for project delivery• Training end-users in a non-technical manner by demonstrating the functionality of solutions we configured• Enforcing security of Salesforce by structuring and monitoring profiles, roles, and sharing settings• Automating business processes to improve efficiency, user experience, and user adoption

• Maintained scheduling for appointments at front desk and greeted everyone entering department• Conserved faculty 500+ hours and $20k+ funding by locating critically important files and documents

• Diagnosed hardware and software issues with smartphones and provided warranty replacements if needed• Coached new-hires on policies, procedures and use of Customer Relationship Management (CRM) software

• Installed, removed, repaired and maintained communications cables such as fiber optics and CAT-5• Performed system administrator duties, installing software on workstations and verifying proper installation