Nate Peck Email and Phone Number

• QA Engineer for Sony PlayStation e-commerce platform on console, desktop, and various mobile devices • Lead QA Engineer for PlayStation Video app on iOS and Android mobile platforms• Programmed automated tests and performed ad hoc manual testing that adhered to product specifications for the PlayStation Store, PlayStation Video app, Console checkout, and Next-Generation Store checkout for web• Achieved 80% defect coverage using testing tools such as Selenium, WebdriverIO, Applitools• Ensured final product build contained zero critical defects • Designed test plans and managed test cases • Within the CI/CD pipeline, utilized Jenkins to monitor and review automated test suites and fix flaky or failing tests• Implemented JEST React component tests, contributing to increased app stability • Applied a shift-left testing approach to expand test automation, catching defects earlier in the software development lifecycle

• Resolved 90% of customer technical support issues for Sony Vegas (professional digital video editing software), and Sound Forge Pro (professional audio recording software) within one phone call• Lead a team of four customer service representatives to help customers best• Answered 15 technical support email queries daily• Reviewed potentially fraudulent online orders and rejected unqualified purchases