Nate Bird Email & Phone Number

United States

Responsible for leading the direction of the IT Program. Worked closely with the CEO, CMO, and CPRO as an executive member to determine business objectives the technology program must deliver. Managed over 100 vendor relationships and negotiated contracts to obtain the best quality but keep IT spending in line. Built out the R&D and project roadmaps yearly to align with business strategy. Facilitated the Chief Security Officer role performing yearly HIPAA and HITECH audits to meet compliance. Monitored and assisted in evolving our in-house hardening standards across all platforms. Managed internal IT support team and outsourced IT support teams. Partnered with managers across the various business units in regular collaboration sessions to keep communication flowing throughout the organization regarding business and/or technology changes.

Lincoln, Nebraska Area

Technology Program Consultant Worked alongside business owners to help them achieve the company’s strategic and operational objectives through their internal IT Programs.• Assess current situations that are often not on track or need validation in a variety of areas related to technology not delivering on business objectives• Review department/team layouts and responsibilities, assist with re-alignment towards business initiatives • Define project/program issues with executive teams and create new goal-oriented road maps to achieve desired outcomes • Improve communication from technical areas of the business to the executive team for greater visibility• Analyze current IT spending and create budget forecasting and tracking to gauge ROI

Greater Omaha Area

Championed the short and long-term strategic objectives that aligned with the organization’s goals of driving client growth for our newer Omaha location. Managed the logistics of the location, budget management, forecasting, utilization, and overseeing the managed services and project teams. Key stakeholder in all large managed services and project engagements for the Omaha location. Full P&L responsibility.

Lincoln, Nebraska Area

Led both the Managed Services Teams and the newly formed Project Team. Managed budgets for each department, designed new service delivery methods and assisted in major vendor relationships (Dell, Cisco, VMware, Microsoft, etc.). Implemented service manager roles responsible for each team. Collaborated with all teams for best-in-class service delivery and an in-house engineering training program.

Lincoln, Nebraska Area

Spearheaded the Managed Services Department. Designed contracts to fit client's needs. Oversaw engineering teams delivering on those contracts to meet reliability and financial performance metrics. Focused on efficient service delivery while eliminating pitfalls of most traditional MSP structures. Supervised project design and management for all projects handled from inception to completion for the managed services client base. Point of contact for client issues and sensitive escalation situations.

Lincoln, Nebraska Area

Coached a single team of 8 engineers. Responsible for engineer training, situation management, project management, design, client satisfaction, and team-building activities. Consulted with clients to understand areas of improvement and strengths. Significant experience in process analysis, redesign, and implementing change in resistant environments.

Lincoln, Nebraska Area

• Project manager for all projects in portfolio• Coached new engineers to mentor them to help accelerate their learning curve• Responsible for managing 28 different networks portfolio • Design and implement network infrastructure with the clients to best fit their business goals• Perform the setup and installation of new servers/software/networking gear• Configure backup solutions for data redundancy and disaster recovery• Created all documentation for clients networks• VMware installation and administration• Symantec Backup Exec• Symantec antivirus • Acronis• Active Directory group policy customizing per client for specific needs• Experience configuring Cisco ASA 5500 series, 870 series routers, PIX 506 and 515, • Sonic Wall and Watchguard Firewall management• Citrix administration publishing apps, printing setup and end user issues

Lincoln, Nebraska Area

• Responsible for managing 20 different networks for clients • Designed network and infrastructure projects with the clients and sales team to best fit the clients business objectives• Performed setup and installation of new servers, SAN's, wireless, switching and firewall gear• Migrate and consolidation of clients networks from old servers and networking gear• Configure backup solutions for data redundancy and disaster recovery• Work with the help desk to educate them on supporting the combined clientele• In charge of all documentation for clients networks • Supported MS 2K/XP/Vista/SBS 2000-2008/Win2000-Win2008 Server 32 and 64 bit• Supported Exchange 2000-2007/Terminal Services/Win2000-Win2008• VMware 3.5 and 4.0 installation and administration• Symantec Backup Exec• Symantec antivirus • Acronis• McAfee antivirus, including setup and managing networks with Protection Pilot• Trend Micro antivirus including setup and managing networks from a central console• Right Fax• Active Directory customizing per client for specific needs -custom profiles for public schools-remote access with restricted rights -software installations -document redirection to servers -outlook configurations settings-folder synchronization for off-premise users -firewall settings -password policies -logon scripts-kix scripting

Lincoln, Nebraska Area

• Responsible for managing 8 different networks for clients • Worked with Project team and senior engineers to assist with the design of networks • Migrated users and servers where applicable by the senior engineers• Work with the help desk to supplement needs• In charge of all documentation for clients networks • Supported MS 2K/XP/Vista/SBS 2000-2008/Win2000-Win2008 Server 32 and 64 bit• Supported Exchange 2000-2003-Terminal Services Win2000-Win2008• VMware 3.5 and 4.0 administration• Symantec Backup Exec• Active Directory customizing per seinor engineer requirements

Greater Omaha Area

Member of the technology team responsible for handling the administrative duties for one distributorship and five branch offices. Duties included remote troubleshooting LAN and WAN networks on Windows platforms. Sever and client management locally and at remote sites. Louts Notes support. Trouble ticket management via Remedy ticket system. Let training program for new CRM rollout to all branches and staff.

Lincoln, Nebraska Area

Member of the operations team in charge of all desktop and minor server level ownership. Primary point of contact for telephone and e-mail requests for technical support. Trouble ticket management by responding to initial customer contact and performing initial troubleshooting triage. Assists clients with technical support of desktop computers, applications, and related technology. Avaya telephony user adds/changes.

Bachelor Of Science - Bs, Managment Information Systems

Associate'S Degree, Information Technology