Nate Burnes Email & Phone Number

Boston, Ma, Us

Woburn, Massachusetts, Us

As a leader in the dynamic realm of business intelligence SaaS solutions, Insight360 spearheads the advancement of operations for thousands of QSR and fast-casual restaurants. Our solution empowers these SMB businesses to streamline processes, maximize savings, and achieve operational excellence.My role encompasses strategic team leadership, charting the course for growth, managing offshore resources, and ensuring robust financial outcomes. Through Insight360, we're revolutionizing restaurant tech and the way restaurants manage their operations, ultimately shaping success in a highly competitive landscape.

Kingston, Ny, Us

Localize is a founder-led SaaS platform providing leading edge software that powers international growth and global expansion through translation services for hundreds of companies, battle-tested by millions of end-users. Built for enterprise without the overhead of legacy solutions.I was brought in to modernize and lead the Product Management discipline. Installed agile development methodologies working with lead technical resources leveraging offshore resources. Evaluated competitive landscape ensures our differentiation in the market.Worked with internal and external stakeholders delivering best in market solutions and processes.

Boston, Ma, Us

Oversaw all post-sale activities across our 700+ customer base. This includes onboarding and adoption of the Planning Maestro software, a SaaS B2B software empowering business leaders to make timely, data-driven decisions by providing them with actionable financial intelligence about the current and projected future health of the business, delivering ongoing support through Professional Service projects, and day-to-day support.Key Achievements: • Lead for 20-person Customer Success organization focusing on hiring, leading, and mentoring Customer Success Managers, Professional Service Team, and Support Services to deliver on the onboarding, adoption, and utilization of our budgeting & forecasting software. • Accountable for customer churn and responsible for net revenue retention across our customer base. Established management dashboards showing overall status and health of customer base. • Manage customer issues and escalations. Act as Executive Sponsor to key customers developing relationships, establishing strategies to ensure their success. • Work closely with internal stakeholders to ensure internal strategies are aligned with the success of our customer base. • Assumed leadership of immature Product discipline and installed agile development methodologies, managed scrum teams, created and managed customer feedback process, formalized product backlog, and authored user stories and customer journeys. • Created Product Roadmap. Actively managed roadmap collecting feedback from both internal and external resources. Created weekly cadence of meetings with leadership to ensure efficient flow of information throughout organization.

Managed all aspects of Product Management for iRH, a SaaS B2B Wellness Startup focused on delivering an affordable wellness solution to employers. It provides a simple, but powerful, solution to both Members and Administrators. Established and led product management processes, set and executed product priorities, led staffing efforts both domestic and international.Key Achievements: • Define, document, and manage company Roadmap. Actively solicit roadmap input from members, administrators, subject matter experts and colleagues. • Lead cross-functional team comprised of engineering, design, marketing and sales to execute upon company goals and objectives. • Established and manage 2-week Agile Development process. Lead daily standup, pre-grooming, and sprint kick-off meetings.

Providence, Ri, Us

General Manager for “Smart Hub’ product within the suite of product offerings for high-growth software company focused on employee engagement and creating healthy habits changing lives for the better. Drove $1.5MM in revenue year 1 with 30% attached rate to existing clients. Key Achievements: • Developed and executed upon business plan to build a market leading Smart Hub offering. Validated strategy through client, prospect, and consultant interviews. Managed multiple workstreams concurrently. • Established pricing model, positioning statement, go-to market strategy, competitive kill-sheets, and demo assets. Trained sales and marketing personnel on product • Established Partnerships with 3rd parties to bring into the Virgin Pulse ecosystem. Identified best-in-class partners across different areas of wellness, negotiated contracts, established terms, managed integration efforts, enabled Sales and Marketing, and created go to market strategy • Founding member of the Product Management team • Established product management discipline. Partnered closely with engineering, sales, and other stakeholders to build out the product • Created and managed the product roadmap. Worked in conjunction with internal and external stakeholders validated and prioritizing the roadmap

Led the development of strategic vision, product development, sales and marketing, finances and overall operations for a start-up Web-based software company providing property management solutions for multi-family residential/condominium management firms, condominium owners and HOAs.Key Achievements: • Led product development, including extensive personal research with potential customers, usage scenarios, white boarding, and testing. Software product very well received by target market. • Managed all customer interaction to respond to needs, as well as marketing strategy/execution, including networking, referrals, trade shows, Web site development, search engine optimization, Google Ad keyword and Analytics, webinars, blogging, and social media. • Oversaw financing, budgeting, forecasting, day-to-day finances, yearly filings, and legal transactions.

Walpole, Ma, Us

Led small, but high-margin technology business - a privately held global leader in the supply of engineered paper and advanced nonwovens used in engine, air and liquid filtration, and other specialty industrial uses. Established new strategic focus, executing on revenue and profit targets, managing sales and technology teams.Key Achievements: • Led successful development and commercialization of new specialty material product for circuit boards, built go-to-market strategy, pricing, branding, and marketing communications. • Delivered first-year revenue growth of 25%, grew operating income from 4 to 15% of net sales, and increased margins by 8%, to 65%, across entire product line.

Managed multiple international client engagements for a global software and consulting company providing strategic supply, spend, and enterprise contract management solutions, including collaborative sourcing and optimization technology for bid analysis and e-sourcing events, including logistics, and direct and indirect materials sourcing and services. Provided “best practice” consulting advice, led software implementations, and solved client problems.Key Achievements: • Optimized sourcing for leading retailer, evaluating, and improving go-to-market strategies, improving supply bidding events and saving more than 15%. Work led to additional consulting and revenue.

Dublin 2, Ie

At Accenture (NYSE: ACN) I worked directly with existing and potential customers providing software and services to aggregate and optimize procurement for cost savings, analyze processes, and consult on software/services contracts and engagements.Key Achievements: • Led turnaround of troubled outsourcing contract for $2 billion chemical manufacturer, improving processes for 10% annual savings. Managed project rollout across multiple U.S. locations. • Built a client’s $30 million subcontract labor strategic sourcing process from scratch, negotiating deals and overseeing suppliers. Achieved 15% savings, exceeding expectations, and winning new business.

Mba

Ba, Economics