Performing the full scope of UX and KM responsibilities across four (4) applications/teams - serving federal, state, local and tribal customers.Initiated and created application training videos and an external knowledge portal to support Law Enforcement community customers across the globe.Initiated and created multiple internal Knowledge portals and MS Teams to support onboarding, knowledge sharing and collaboration, both within teams and across Communities of Practice.Making knowledge sharing ubiquitous is my passion - thus saving my organizations time/money and improving user satisfaction, by making users more effective and efficient.

2018-2019. Managed all IT related activities until it’s transition to new ownership.Performed domain and website configuration and administration (site was Wix based). Initiated and executed a full site redesign for improved user experience, transitioning from a Web 1.0 to 2.0 interactive tool, as well as integrating extensive new functionality providing more intuitive information architecture and initiating integration of content publishing capabilities via blogs, etc. for content producers, among other features.

Designed and deployed a portal to support organizational project management, onboarding, knowledge management, dashboards and other centralized resources to improve team collaboration, efficiency and efficacy.

2017-2018 - Business Process Improvement and Knowledge Manager (Washington DC)===============2016-2017- Division Chief of Communications Systems and Customer Support (Washington DC)===============2015-2016 - Communications and Information Systems Planner for NATO Land Command (Izmir, Turkey)===============2013-2015 - Knowledge Manager/SharePoint Administrator - led redevelopment for US Army Command & General Staff College (CGSC) Staff/Faculty SharePoint Portal; IM/KM consultant to Combined Arms Center for process and portal redesign. (Ft. Leavenworth, KS)===============2012-2013 - IT & AV infrastructure lead for CGSC educational buildings redesign/installation (Ft. Leavenworth, KS)===============2012 - US Army Command & General Staff College (CGSC) - Senior Management training (Petersburg, VA)===============2009-2011 - Communications network planner - for military support to FEMA and state's during disaster assistance. (San Antonio, TX)===============2007-2009 Graduate of University of Texas at Austin with Masters of Science in Information Studies, with an emphasis in Information Architecture & Human Computer Interaction (Austin, TX)===============2007 - US Army Information System Mgmt school (Ft. Gordon, GA)===============1998-2007 - Misc communications and information assurance management positions.