Nate C. Email and Phone Number

Continuation of role at Republic Bank through transition.

Collaborated with business units to develop and document requirements for new applications, ensuring alignment with strategic goals.Led enterprise-wide projects, including software deployments, process improvements, and system implementations, as well as custom integrations for SearchTec and DecisionPro, enhancing Loan Administration workflows.Streamlined nCino functionality for Commercial Lending, improving efficiency and business operations.Facilitated stakeholder meetings to refine business requirements and translated them into actionable technical specifications and documented workflows.Managed vendor relationships, ensuring project deliverables met both business needs and compliance expectations.Provided incident management and release support for core systems, particularly nCino/Salesforce, and troubleshot complex system issues on an as-needed basis to minimize operational disruptions.Delivered actionable reports from internal data sources, enabling informed decision-making across teams.Assisted in the transition from Republic Bank’s nCino platform to Fulton Bank’s system by configuring fields, importing data, and delivering detailed reports to ensure a smooth and efficient data migration.

Spearheaded the management and optimization of tech platforms and systems, ensuring smooth day-to-day business operations.Provided proactive technical support and troubleshooting for employees, vendors, and clients, minimizing downtime and improving efficiency.Analyzed business needs and implemented tailored tech solutions, driving process improvements and operational scalability.Generated actionable data analytics and performance reports for marketing campaigns, sales, and social media metrics, empowering strategic decisions.Designed and optimized HubSpot workflows, email campaigns, landing pages, and deal pipelines to boost lead generation and customer engagement.Engineered integrations for sales funnels, landing pages, and CRM contact lists, streamlining marketing and sales operations.

Provided expert guidance and technical support for system applications, hardware, and software, ensuring swift resolution of client inquiries and issues.Analyzed and resolved simple to moderately complex technical problems, escalating to the appropriate teams when necessary.Collaborated with supervisors and IT teams to determine optimal solutions for complex issues.Proactively alerted clients and internal teams of major system issues, ensuring timely awareness and resolution.Ensured client satisfaction by following up on inquiries and requests, maintaining strong client relationships.Identified areas for process improvement and reported procedural issues, contributing suggestions to enhance efficiency.

Provided exceptional customer service by communicating product details, handling account inquiries, and processing transactions such as deposits, withdrawals, and check cashing.Ensured daily cash drawer accuracy and supported branch operations, contributing to the efficient execution of banking tasks.Leveraged in-depth knowledge of bank products and services to offer tailored solutions and resolve customer issues effectively.

Assembled and soldered breadboards with LEDs and resistors, ensuring quality in the production of aftermarket LED taillights.Prepared, packaged, and tested sub-part kits and finished products for stock and work orders, ensuring functionality and compliance with quality standards.Conducted quality assurance testing using specialized tools and equipment to verify product performance.