Nate Y. Email & Phone Number

Greater Salt Lake City Area

Managed personnel and led development of the business plan, branding, marketing, promotions, contracts, policies, and procedures for a new financial services division.Created an advanced analytical framework and API integration which supported 300% revenue growth over 3 years, a 7% average increase in service level in 2017, and highest historical sales.

Greater Salt Lake City Area

Led development, analysis, socialization, and implementation for Global Buying Fraud and Payment Risk Policies which reduced fraud revenue by over $220 million, fraudulent buying transactions by 35%, and average agent referral volume by more than 50%.Collaborated with other business units on process improvement projects which reduced customer pain points.

Queried and analyzed data from multiple sources, managed 200+ item ruleset, created new dashboards, and directed meetings for Non-Selling Fraud workflow which reduced fraudulent messaging by 95%, agent manual review by 30%, and fraud unpaid items by more than 10%.

Collaborated daily with Customer Support leadership to manage service levels and provided technical process improvement for my team which reduced response turnaround time and errors by more than 50%.

Draper, UT

Handling customer inquiries and providing technical troubleshooting via email, live chat, and phonesupport channels, trainer for new team members, and macro development for team and maintenance company-wide. Also co-developed a web-based application to manage technical customer escalations for high level sellers.