Nathaniel Dayao Email & Phone Number

San Bernardino, California, United States

• Tended to customers concerning products and product usage and assisted with in-store financial transactions.• Assigned to team of employees in charge of weekly shipment of product in to the store and transfers going out.• Traveled to customer locations (i.e. schools and day-care centers) to deliver, set-up, and demonstrate company product.

Rancho Santa Margarita, California, United States

• Investigated and analyzed medical device complaints.• Evaluated products returned by the customer to determine design and/or manufacturing non-conformances, use errors, or other conclusions related to the event, as well as reviewed the details surrounding the customer complaint.• Used root cause analysis and failure analysis techniques to investigate, assess, and reach conclusions on customer events.• Composed detailed reports to document results from customer experience investigations, which included analysis and trending of quality data, proposing corrections, corrective actions and/or preventive actions, and incorporation of risk management, ensuring patient and user risk was minimized and acceptable.• Acted as a Certified Investigator with responsibilities to review and approve complaint investigations related to medical devices.• Modified and updated engineering documents which included manufacturing instructions, drawings, test procedures, and other documents related to regulatory affairs.• Performed Engineering Evaluations, process capability studies, and other time/performance studies.• Developed and executed protocol for device testing, device and component manufacturing, and device utilization.

Loma Linda, California, United States

• Acquired proficiency with wide variety of construction equipment including an assortment of power and hand tools.• Utilized problem solving skills related to meeting homeowners needs, while following state regulated building codes.• Physically labored with construction crew to build additions and remodel existing residences.

Loma Linda, California, United States

• Embraced responsibility for patient comfort and quality of care for patients that required up to 6-hours of close attention.• Performed troubleshooting with dialysis machines, accessories, and auxiliary equipment and executed preventative maintenance on dialysis machines.• Enacted disinfection protocols across the clinic, which included the Reverse Osmosis water system, the secondary filtration system, the water lines throughout the facility, the water storage tank, as well as within dialysis machines.• Follow-up testing was aseptically performed to ensure protocol was properly executed and all potential bacterial growth was eliminated.• Facilitated communication between nursing teams to utilize efficient use of equipment set-ups and disposable items.• Generated purchase requisitions, purchase orders, and special orders through various vendors and cost centers.• Attended and assisted state and federal inspectors with planned and unplanned visitations.• Assumed interim responsibilities of interactions between vendors and clinic during supervisor absences.

Redlands, California, United States

• Managed team scheduling for up to 15 individual team members, including leads and supervisors.• Held responsibility of managing store finances, which included: organization of team hours, team member payroll, collaboration with a franchise accounting consultant, and direct handling of incoming/outgoing franchise deposits.• Assessed store inventory weekly to maintain current supplies and prevent potential shortages.• Addressed customer concerns and complaints to both maintain customer loyalty and store integrity.• Responsible for evaluating and hiring new team members for both permanent and temporary positions.