Nathan Delucia Email & Phone Number

Saline, Michigan, United States

• Work with special ed teachers in following IEPs and coordinating behavioral goals • Assist teachers with classroom guidance • Assist special needs students with every day activities and school work • Guide negative behavior in students • Work with staff and teachers to aid special needs students • Assist in supervisory of students • Assist teachers in lessons and teaching

Ann Arbor, Michigan, United States

• Work with special ed teachers in following IEPs and coordinating behavioral goals • Assist teachers with classroom guidance • Assist special needs students with every day activities and school work • Guide negative behavior in students • Work with staff and teachers to aid special needs students • Assist in supervisory of students • Assist teachers in lessons and teaching

Michigan, United States

• Manage and travel between tickets on timeline in most logistical way possible • Coordinate with dispatch, other techs and management to satisfy customers service and scheduling needs• Diagnose and repair POS machines, laptops, and desktops• Create tickets for new or unresolved issues discovered during troubleshooting

Ypsilanti, Mi

• Coordinate daily orders to ensure all are handled with quality and accuracy • Ensure all orders are processed correctly and help to resolve order issues or customer concerns • Coordinate with the rest of operations leadership to supervisor and coordinate warehouse processes and flow• Supervise and train operations employees • Use of forklift and other trucks to pick, stack, move and load orders• Help pickers, shipping and receiving to ensure all orders are processed properly and any issues with product and orders are resolved• Coordinate with customer service to ensure accuracy of customer orders and special projects• Coordinate with IT to resolve any technical issues or IT training• Inventory count and circulation

Ann Arbor, Michigan, United States

• Supervise office assistant to ensure proper functions and tasks completed and that clients had all needs met• Supervise valet services to ensure timekeeping was met, payments were made and services were rendered properly and professionally• Manage all maintenance requests for proper and safe functions of facilities• Order all needed office supplies, services, and material for proper office flow and function• Submit for and communicate IT services for any IT issues throughout department• Schedule clients in clinic tracker system for multiple departments, prepare and process needed paperwork and payments and coordinate with clients and staff• Process staff hire or termination and relay all needed info to proper staff through MARI intranet systems• Ensure proper office flow and functions with limited resources and constant interruption and changes• Attend administrative, revenue and weekly meetings, take meeting minutes and follow up on or implement what was discussed

Ann Arbor, Mi

• Hire, train and supervise front desk staff to ensure proper function of check-in/check-out processes and procedures as well as assign other duties as required• Check-in/Check-out patients while scheduling various other appointments and addressing any concerns or issues• Assist patient concerns and issues pertaining to their experience with appointments or the clinic flow • Maintain positive and effective clinic flow and processes for all staff and patients• Assist ACU manager with day to day operations and processes as required• Language liaison – assist clinic with interpreter services needs as requested as well as provide any new updates or equipment for clinic• Safety liaison – regularly update staff and safety board and insure staff understand safety protocol and processes• Organize and lead huddles to increase patient and staff experience with daily clinic flow• Monitor and lead telemedicine processes and procedures and assist with any staff or patient issues• Assist in daily schedules, appointments, room availability and concerns as needed by staff and ACU manager• Assist in process and procedures improvement and implementation throughout clinic and department as whole

Ann Arbor, Mi

Customer Service Representative Associate/DME Therapy Team/Audit Team• Create and processes accurate orders which reflect knowledge of payer criteria, availability of and proper use of products, dispatch/delivery capabilities, accurate use of all electronic tools and programs available.• Obtains appropriate demographic and insurance information from patients, caregivers, and all referral sources.• Coordinate with management to properly train and evaluate new employees as a certified trainer.• Determines the most appropriate plan, based on insurance coverage, for obtaining payment from patients (co-pays, deductibles, private pay, etc.).• Utilizes software to create and process initial prescriptions, prior authorization, obtain and document insurance verification in compliance with payer requirements.• Accurately enters patient information into the department software which establishes the medical record and documents the information appropriately.

Bachelor’S Degree, Major: Philosophy/Minor: History, 2.7

Activities and Societies: Work Study at History and Philosophy Dept.

Ged, Ged