I'm the service owner of workstations used in the manufacturing and supply chain regulated environment. I manage their lifecycle from purchase to retirement, and manage quality documents such as standard operating procedures (SOPs) and work instructions. I'm also responsible for maintaining their qualification state and managing service providers that provide L1 - L2 support. I and my team provide level 3 and 4 technical support and serve as a point of escalation for L2, as well as providing… Show more I'm the service owner of workstations used in the manufacturing and supply chain regulated environment. I manage their lifecycle from purchase to retirement, and manage quality documents such as standard operating procedures (SOPs) and work instructions. I'm also responsible for maintaining their qualification state and managing service providers that provide L1 - L2 support. I and my team provide level 3 and 4 technical support and serve as a point of escalation for L2, as well as providing guideance. I'm an expert in Microsoft Windows for workstations and have solid knowledge and work experience in related infrastructure such as Active Directory, SCCM, information security, deployment technology. In addition I am an expert in Powershell (and older scripting technology), and used my skills to automate the end to end build process in powershell using bitbucket and GIT for version control. In addition I am the product owner of the automated qualification framework and have experience as a scrum master in JIRA related to this tool. Show less