Nathan Enrick Email & Phone Number

Cleveland, Ohio, United States

Developing e-learning content including, video, voice over, software how-to quick bites. LMS Administration.

Cleveland/Akron, Ohio Area

Created engaging training materials for on-the-job learning. Utilized tools such as Articulate 360 to allow for employees to get the training they need to be more effective in their positions. Juggled multiple projects concurrently. Worked with Subject Matter Experts to develop valuable training content for business professionals coast to coast.

Mentor, Ohio

Increasing efficiency of the training program. Working to seek a balance of production needs with training demands. Ensuring all employees are current on regulatory, safety, and compliance training. Gathering feedback on newly hired staff and training programs to further increase efficacy. Maintain records of training for Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), Civil Aviation Administration of China (CAAC), and other regulatory bodies.-Developing automated streamlined processes to more effectively and efficiently train staff members.-Work with training team and supervisors to identify gaps in training and address them in a timely fashion.Creating custom video graphics and effects for recruitment and on-boarding videos. This includes basic editing, cropping, mixing of audio and video. Developing animated graphics and use of green screen.Led team of professionals through the process of completely revitalizing our company's website and web presence. Utilized knowledge of HTML, CSS, WordPress and similar languages to guide the team and keep interest in the project.

Cleveland/Akron, Ohio Area

Pioneered comprehensive training and development program to newly hired and experienced employees. Design and facilitation of training programs. Maintenance and coordination of Help Desk Training SharePoint. Coordination of training with Workforce and Leadership team. Developed software documentation guides and other job aides to ensure smooth transitions of new and changed software.• Drove proficiency and service levels by training over 60% of the department’s workforce.• Collaborated with leadership team of 13 to design, schedule and facilitate robust new hire and continuous development training programs.• Increased client satisfaction and confidence in PNC Corporate Help Desk by creating a customer –centric, friendly and knowledgeable Service Desk. The Service Desk model was designed and implemented with focus on customer service training, knowledge-based training and coaching/practice sessions.• Guided special taskforce charged with finding solutions to make the department more efficient and improve customer satisfaction.• Reduced printing and ink costs for the company by developing electronic fillable forms.

Cleveland/Akron, Ohio Area

Led and developed a team of 12 business professionals. Delivered feedback to the team as a whole and individuals. Provided direction to direct reports to ensure compliance with company and vendor policies. Resolved customer service issues by conducting client follow-up. Provided software support to clients during peak times.• Eased transition of fortune 100 client’s software migration by providing on-site classroom training.

Cleveland/Akron, Ohio Area

Provided assistance to customers with issues and questions related to Microsoft Office 2000-2013, SharePoint 2007-2013, Android, and iOS devices. Provided customers with instructional videos for reviewing solutions provided. Selected to perform supervisory duties including providing feedback to fellow team members. Recorded and tracked billable time for multiple ongoing projects.• Selected to conduct training, e-learning, on-site training, instructional video creation, and interviewing of job candidates.• Coordinated team of trainers to administer onboarding, coaching, and training of newly hired staff reducing the time between hire date and training completion.• Reduced printing and ink costs by converting printed training materials into electronic forms