Nathan Enrick Email & Phone Number

Cleveland, Ohio, United States

Developing e-learning content including, video, voice over, software how-to quick bites. LMS Administration.

Cleveland/Akron, Ohio Area

Created engaging training materials for on-the-job learning. Utilized tools such as Articulate 360 to allow for employees to get the training they need to be more effective in their positions. Juggled multiple projects concurrently. Worked with Subject Matter Experts to develop valuable training content for business professionals coast to coast.

Mentor, Ohio

Increasing efficiency of the training program. Working to seek a balance of production needs with training demands. Ensuring all employees are current on regulatory, safety, and compliance training. Gathering feedback on newly hired staff and training programs to further increase efficacy. Maintain records of training for Federal Aviation Administration.

Cleveland/Akron, Ohio Area

• Pioneered comprehensive training and development program to newly hired and experienced employees. Design and facilitation of training programs. Maintenance and coordination of Help Desk Training SharePoint..
• Drove proficiency and service levels by training over 60% of the department’s workforce.
• Collaborated with leadership team of 13 to design, schedule and facilitate robust new hire and continuous development training programs.
• Increased client satisfaction and confidence in PNC Corporate Help Desk by creating a customer –centric, friendly and knowledgeable Service Desk. The Service Desk model was designed and implemented with focus on.
• Guided special taskforce charged with finding solutions to make the department more efficient and improve customer satisfaction.
• Reduced printing and ink costs for the company by developing electronic fillable forms.

Cleveland/Akron, Ohio Area

• Led and developed a team of 12 business professionals. Delivered feedback to the team as a whole and individuals. Provided direction to direct reports to ensure compliance with company and vendor policies. Resolved.
• Eased transition of fortune 100 client’s software migration by providing on-site classroom training.

Cleveland/Akron, Ohio Area

• Provided assistance to customers with issues and questions related to Microsoft Office 2000-2013, SharePoint 2007-2013, Android, and iOS devices. Provided customers with instructional videos for reviewing solutions.
• Selected to conduct training, e-learning, on-site training, instructional video creation, and interviewing of job candidates.
• Coordinated team of trainers to administer onboarding, coaching, and training of newly hired staff reducing the time between hire date and training completion.
• Reduced printing and ink costs by converting printed training materials into electronic forms