Nate Flores Email & Phone Number

Las Vegas, Nevada, United States

-Monitor and report on overall site performance by utilizing various tools and communicating cross-functionally with Sportsbook Operations, Marketing, and other teams to ensure a cohesive voice of support to our players-Effectively communicate with our customers across several channels - phone, email, chat, and social media to communicate site-promotions, bet settlement delays, and overall site knowledge throughout the DraftKings platforms-Resolve all players issues, questions, incident complaints, etc. by monitoring 6 or more Zendesk queues in a timely and professional manner to complete satisfaction of the player and use appropriate judgment for customer escalations

-Evaluated underwriting requirements for specified documents such as employment verification, homeowners insurance, government loan certificates, title insurance, etc. to ensure documents meet specifications to fund loan-Oversaw 40-60 loans per day while being responsible for administering and processing loan applications allowing approximately 75% of assigned loans to be ready for underwriting review a week prior to closing-Maintained a high level of professionalism and communication with vendors, internal and external parties, & loan applicants using Cardinal Financial’s proprietary software; Octane

Anaheim, California, United States

-Directed and took part in the coordination and planning of private events ranging from 25 to 5,000 guests-Managed a team to ensure that all items needed to carry out the special event be in the appropriate location in a timely manner, including necessary supplies and decorations to meet event timeline while working in close liaison with the client

Anaheim, California, United States

Los Angeles, California, United States

-Collaborated with the marketing team that worked directly with high-profile clients to analyze their personal brand on social media and how future trends would affect the end consumer-Curated the product showroom to exhibit merchandise in a manner that highlighted the innovation and exclusivity of Nike products to present to potential and current clients-Developed organizational and marketing method plans for exclusive non-released product