Nate Fosnaugh Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

• Oversee operations functions including: expense, staffing, change, branch communications, Health and Safety, facilities, risk and compliance management.
• Managed team of 5 leaders and 20 team members who oversee operational, support, risk and compliance function for Bank of Melbourne Retail
• Oversee quarterly Risk and Compliance reporting to Westpac group compliance including responses to ASIC and APRA information requests
• Chairperson for Bank of Melbourne Health and Safety committee
• Coordinate and attend working and steering groups for 40+ concurrent initiatives including roll-out of a structured conversation program, National Payments Program, new branch hardware, Sedgwick compliant scorecard.
• Assisted in the creation of new staff scorecards and reporting for all frontline personnel

Melbourne, Australia

• Regional Executive with End-to-End responsibility across the branch and retail lending business, including: People capability development, local area marketing design and deployment and customer experience.
• Currently leading the 7 flagship Melbourne CBD branches
• Oversaw design and ongoing management of the Bank of Melbourne Virtual Branch in response to changing customer service and sales requirements
• Responsible for piloting new branch initiatives for Bank of Melbourne and participate in a wide range of proof of concept initiatives for Westpac Group including: HR performance management framework, Workforce planning.
• Lead various in region programs to create a differentiated customer experience
• Responsible for all elements of branch and sales compliance including personal, general and no advice sales requirements

Melbourne, Australia

Regional Executive across 19 branch and retail lending locationsResponsibilities: People capability development, local area marketing design and deployment and customer experience. Additionally responsible for development of industry best practice capability and business operating systems.> Assisted in all aspects of relaunch of Bank of Melbourne brand.

Sydney, Australia

Leadership team member for a broadly scoped $32m retail banking investment program> In conjunction with Bain Consulting researched and developed strategic roadmap of initiatives and project streams> Assisted in development of program business case> Developed and presented board level steering committee presentations> Lead Product and Bundling stream>.

Parramatta, Australia

Manager in charge of St George’s flagship home lending originations unit. Responsible for a direct budget of $12.5m and oversee the annual origination of $11.7b in new home lending, originated from NSW/QLD brokers, Customer Contact Centres, Internet, and Mortgage Connect Franchisees> Day-to-day management of 11 direct reports and 166 loans staff in.

Sydney, Australia

Internal Business improvement consultant working within operations to drive systemic change in both process and culture. Developed a deep understanding of Collections, “Day 2” Servicing operations, Personal loans, Credit Card and Hone Loan origination processes Customer/Strategy > Designed and implemented LeanSigma process improvement program> Participated.

Sydney, Australia

Business improvement consultant working for a boutique Sydney based consultancy specialising in Theory of Constraint and business transformation.> Overseeing and deliver all aspects of business consulting engagements with a number Australia’s leading business including Cadbury Schweppes, Smorgon Steel, HPM Electronics, BHP Billiton, ANZ Bank and Gluck.

Bachelor Of Science (Bs), Organizational Leadership

Overseas Exchange, Organizational Leadership