Nathaniel Smith Email and Phone Number

As Chief Technology Officer at DTC, Inc., a leading managed service provider specializing in healthcare, accounting, logistics, and manufacturing sectors, I spearhead the Business Information Technology Services (BITS) department, comprising 3 leadership roles and 17 individual contributors. My direct leadership extends to three key personnel, ensuring streamlined operations and strategic alignment across the board.In this role, I facilitate cohesive inter-departmental coordination among Inside Sales, Sales, Marketing, Administration, and BITS, fostering a collaborative environment that drives the company's overarching goals. I've been instrumental in developing and implementing IT standards and policies, advising the CEO directly to shape DTC Inc.'s technological landscape through comprehensive roadmaps.My responsibilities also encompass the financial stewardship of the BITS department, from budget formulation to the evaluation of key performance metrics, ensuring fiscal health and operational efficiency. I play a pivotal role in identifying and capitalizing on new business opportunities to enhance DTC Inc.'s market position and gross profit margins.As the ultimate authority on technological investments and product offerings, my decisions directly impact our service quality and portfolio expansion. This includes a wide range of services and physical products, ensuring they align with our high standards and customer needs.In addition to my strategic and operational roles, I contribute to DTC Inc.'s growth by assisting in the recruitment process and optimizing workflows and processes, ensuring we attract and retain top talent while maintaining peak efficiency.Reporting directly to the CEO, my vision and leadership not only guide the BITS department but also significantly contribute to the strategic direction and success of DTC, Inc.

Model - MSPVertical - MedicalSize - 30 EmployeesManage project team (between 4-6 people. The individuals vary per project.) 3 individuals directly report.Manage all client facing projectsManage all internal projectsCoordinate between sales, account managers, technicians and dispatchDevelop IT standards and policy and advise CEODesign and implement project processesChief Network/Systems/Cloud EngineerSecondary role of Sales EngineerReport directly to the CEOTechnology Focus: VMWare, Microsoft Windows Server (All Aspects), Hyper-V, MSSQL, Ubuntu Server (Linux), Webroot GSM, BitDefender GravityZone, Huntress ConnectWise Automate, ConnectWise Manage, ConnectWise Control, SonicWall, Ubiquiti, CISCO Umbrella, StorageCraft, MSP360. Cisco Meraki, Cisco ASA, Storage Spaces Direct

Model - MSPVertical - MedicalManage a team of 14 technicians.Report directly to CIO.Secondary role of Technical Manager.Lead in all major in-house projects.Provide advisory on engineering and support to Tier 3 and Tier 2 teams.Make final decisions on escalations and ticket support path. Supply documentation and policy to entire IT Team.Involved with hiring process of new team members.Design workflow processes.Involved directly with the support of clients when required. Technology Focus: VMWare, Microsoft Windows Server, Hyper-V, MSSQL, Ubuntu Server, Webroot GSM, ConnectWise Automate, ConnectWise Manage, ConnectWise Control, SonicWall, Ubiquiti, CISCO Umbrella, StorageCraft, CloudBerry.

Model - MSPVertical - MedicalReport directly to IT Director..Lead in all major client facing projects.Lead in half of internal projects.Provide advisory on engineering and support to Tier 2 and Tier 1 teams.Provide advisory on ticket escalation path.Supply documentation and policy to entire IT Team.Involved with hiring process of new team members.Go-to for advanced network diagnostics and resolution.Secondary Role of Sales Engineering for sales team.Final stop for all ticket escalations.Standardizing network solutions.Network engineering.. of course.Technology Focus: VMWare, Microsoft Windows Server, Hyper-V, MSSQL, Ubuntu Server, Webroot GSM, ConnectWise Automate, ConnectWise Manage, ConnectWise Control, SonicWall, Ubiquiti, CISCO Umbrella, StorageCraft, CloudBerry.

Model - MSPVertical - NoneLead role in all decision making with IT.Managed support team directly.Lead Network Engineer and Systems Engineer.Managed internal infrastructure.Advised the CEO on the direction of IT.