Nate Gage Email & Phone Number

Monmouth, Or, Us

Monmouth, Or, Us

Mcminnville, Oregon, United States

Under general direction of the Chief Information Officer, the Service Desk Manager (SDM) provides leadership for Linfield’s ITS Service Desk team. The SDM ensures the professional delivery of end-user technology services and support and is responsible for day-to-day operations of the client facing team of technicians that provides support to the Linfield community. They serve as primary point of contact for end users regarding Service Desk operations, overall support policies and procedures, as well as point of escalation in support issues. The SDM also acts as a systems administrator for a variety of university technologies and is responsible for providing systems related technical support to the University.

Mcminnville, Oregon, United States

- Administrate assigned systems & services (Zoom, Rapid Identity, PaperCut, etc.).- Manage user and computer accounts in Active Directory and apply changes to accounts asneeded.- Manage user access to various file shares and email mailboxes, both on-premises and in Microsoft365.- Manage email lists.- Provides advanced technical guidance for Senior Technical Specialists & Technical Specialists.- Assumes responsibility for problem resolution of escalated service calls from technical specialists.- Diagnose and resolve highly technical issues on Mac and PC computers for faculty, staff, andstudent labs.- Provides advanced software training, guidance, and advice to users.- Analyze problems and recommend software solutions and/or purchases to promote academicand administrative efficiency.- Participate in the ongoing development of campus-wide projects.

Mcminnville, Oregon, United States

Title change/promotion from previous role with additional systems management responsibilities.

Mcminnville, Oregon, United States

- Provide guidance for End User Support Specialist II, End User Support Specialist I and Helpdesk Specialist. Team lead for technical staff on the McMinnville campus. - Diagnose and resolve highly technical hardware and software issues on Mac and PC.- Create and manage images for use in deploying end user computers and student labs.- Manage McMinnville campus Deployment, Print, and WSUS servers.- System Administrator for LabStats & Mail Services package tracking system (WTS).- Manage employee licensing to various University software suites (Microsoft 365, Zoom, Adobe Creative Cloud, etc.)- Responsible for end-user mobile device management of both Windows computers and Macs.- Coordinate the installation, testing and evaluation of upgrades and proposed new hardware/software configurations for end user computers and student labs.- Approve articles submitted for the IT Knowledgebase by junior support.- Recommend software solutions and or purchases to promote academic and administrative efficiency.

Mcminnville, Oregon

- Provide Tier 1 end user support both via phone and in person- Coordinate Support Desk services and assign tickets to appropriate ITS staff

Albany, Or

- Administrator for Windows Servers, CMS system, and websites for 4 local newspapers- Provide Tier 1 & 2 end user support- Maintain & test systems for compliance with SOX & PCI policies- Aid in the planning and implementation of multiple systems migrations- Work with vendors to repair issues with servers and phone systems- Instruct employees on new technologies and production methods

Saint Paul, Mn

- 2013 Outstanding Student Employee Award Recipient- Build community for student residents through active and passive programming and advertising- Engage and educate residents on topics of diversity and social justice- Initiate and facilitate professional development conversations and activities with peers- Educate and enforce Housing and Residential Life policies and procedures- Initial responder in crisis and safety situations, Trained in blood borne pathogen clean up- Mediate and resolve conflict among residents

Buffalo, Mn

- Set up and deploy new workstations for business users.- End-User troubleshooting of network and workstation problems.- Product research for future implementation.