Strategy & service design consulting for civic and corporate accounts including Ontario Public Service, Ryerson University, Futurpreneur, Girl Guides of Canada, MiData Inc., BAND Gallery, Streetcar Developments, Civic Action - Emerging Leaders Network.

Normative is a software innovation firm focused on de-risking value creation in emerging markets and technology. Bringing the best ideas to market faster.As a design driven practice, strategy at Normative integrates market, organization and product touch points to accelerate situational awareness and innovation leadership at scale. My work included intelligence analysis, strategic guidance, service design and facilitation.

Custom digital health platform product design leadership and production management services for accounts including: North York General Hospital, St. Michaels Hospital, the Canadian Armed Forces, the Centre for Addiction and Mental Health, Baycrest Hospital, William Osler Health System, University of Rochester, South Riverdale Community Health Centre, DermaSensor, BrainFX, Kids Uncomplicated, Trioova and EveMedical. - Co-Design & UX/UI Leadership - Project Management & Production Schedule Management

Positive Impact Law Group designs, creates and enables legal service innovations that connect the legal sector to positive societal impact. Its solutions are delivered via LawLignment Professional Corporation.At LawLignment/PILG I provided service innovation leadership, including co-creation of the Agile Risk Mitigation, Legal Scan, Agile Agree and Legal Strategy Mapping products.

Service innovation and strategy facilitation services for accounts including: The Lausanne Movement, GreySpoon Design, YiYa Yin Studios, and Ontario Nonprofit Network - Connect The Sector ➢ Strategy Facilitation and Project Management services.➢ Experience in Lean and Agile software development management.➢ Specialized in sense-making, systems thinking and strategic design methodologies.

➢ Managed software development lifecycle for Kijiji’s “ReKIT” and “JobsKIT” inventory management platforms. Provided account management, business analysis, project management, client support, and QA functions.➢ Managed 6 rich media production projects for Microsoft’s MSN.ca advertising partners, ensured consistent delivery ahead of schedule.➢ Provided first contact product support. Worked to align Product Management with Client Services reducing support calls.

Account strategy, solution design, UX architecture and engagement facilitation for various accounts including: Postmedia Networks 3i Group and Prodesign Manufacturing.