Customer Service Representative
● Provided customer support by managing inbound phone calls and tickets, while addressing customerinquiries promptly and efficiently.● Demonstrated technical aptitude by offering troubleshooting assistance, ensuring personalized support forusers facing technical challenges.● Utilized CRM (SaaS) tools such as Five9 and Salesforce for call documentation and organized callbacks fornon-English speaking customers using Excel, increasing thorough follow-up and resolution by 25%.