Nate Johnson Email & Phone Number

Lincoln, Ne, Us

Current job duties:-Working with internal teams and external software vendors to purchase, maintain, and renew subscriptions-Ensuring that the latest versions of our licensed software are available to our Service Desk team and for our internal employees-Acting as a liaison between Corporate IT and other teams to ensure the adoption of new software goes smoothly-Continuing to work on development of software request procedures to ensure products are vetted and approved by our requesting team(s), internal IT, and Cybersecurity-Assigning appropriate and fair cost of software renewals and implementations to internal teams-Submitting software and hardware purchase invoices to our Accounting team for payment

Lincoln, Ne, Us

Job duties:-Managing a small team of Service Desk personnel-Incident tracking, prioritization, delegation, resolution, and knowledge base contributions with ServiceNow-Oversee regional employee computer lease upgrade program-Remote computer support via BeyondTrust (Bomgar)-Training/mentoring of new hires and interns-Managing and approving Windows updates via WSUS-Administration of company Sophos anti-virus web console-Configuration and maintenance of company phone extensions on Toshiba IPEdge systemProjects:-Helped develop new streamlined procedure for our computer lease upgrades that minimizes downtime for our employees and clearly defines the process and expectations of both IT and the employee-Wrote exit survey questions for lease upgrade program-Developed flowchart security procedures on LucidChart-Documentation of company employee termination procedures for IT-Updated company phone system voicemail messages to reflect rename/rebrand to Olsson-Continuing to work with individuals and field questions/concerns regarding Microsoft's upcoming retirement of OneNote desktop and the switch to the modern OneNote app

Lincoln, Ne, Us

-Phone, email, and in-person service desk support-Configuration of new computers for employees-Phone and voice mail system maintenance-Agile Metafield user configuration-Sharepoint group and user configuration-Software training webinars-Bomgar certification

Lincoln, Nebraska, Us

-Supported 20+ employees -Setup, maintained, and configured phones and users for Cisco Communications Manager (8.0) -Developed and implemented new Cisco VoIP phone system script-Performed testing and issue tracking for new web-based event registration system

Lincoln, Nebraska, Us

-Evaluated two customer service calls per week for a team of up to twenty associates-Fielded questions from associates regarding industry and departmental procedures-Coached associates to follow company policy and guidelines

Lincoln, Nebraska, Us

-Initiated contact with delinquent borrowers and references to resolve account issues-Demonstrated ability to deescalate customer service calls

Lincoln, Ne, Us

-Organized meetings with city officials and addressed disputes over floodplain delineations-Wrote preliminary script for informational DVD

-Processing, packing, and shipping of customer orders.

Lincoln, Nebraska, Us

Worked at Super Saver grocery store:-Cart gathering-Stocking and facing of product on shelves-Fielding customer questions and requests-General cleaning

Bachelor Of Science (B.S.), Information Technology

Bachelor Of Arts (B.A.), English

High School Diploma, General Studies