Nate Palafox-Just Email & Phone Number

Richmond, Ca, Us

San Francisco, California, Us

Populus is a mission-driven company that is shaping the future of cities. Our platform empowers cities to manage their streets and curbs — with access to mobility data from shared scooters, cars, and delivery services — to deliver a safer, more sustainable transportation future. Today, we serve over 100 cities around the world as the trusted digital platform to manage the future of mobility. Learn more at populus.ai.

Mountain View, California, Us

CommerceIQ™, the world’s first and only unified Amazon platform, enables brands to achieve profitable sales growth on Amazon by improving the operational efficiency of their Amazon e-commerce business using machine learning and automation technology. CommerceIQ™ unifies Amazon sales, advertising, operations, and competitor data on one platform, applies machine learning to surface latent inefficiencies and growth opportunities, and automates actions to realize the benefits from these opportunities.Kellogg's, Bayer, Logitech, Kimberly Clark, Hamilton Beach, Colgate, Mars Wrigley, JM Smucker and many others use CommerceIQ to automate 1000s of actions per week across sales, marketing and supply chain.CommerceIQ was recognized by Fast Company as one of 2019s Most Innovative Companies.

-Led a team of 40+ Client Success Managers through a period of tremendous growth and product expansion.-Drove successful customer outcomes by focusing on wildly important goals that Increased product adoption, improved renewal rates, and reduced churn.-Empowered the team to be the client voice within the company, while cross-functionally collaborating with the Data Science, Sales, Marketing, Product, and the Executive teams on growth opportunities.-Improved client sentiment through tracking and monitoring Net Promoter Scores, and developing a protocol for engaging client detractors.-Established a client engagement framework based on data-driven metrics that tracked feature utilization, client sentiment, and unresolved tickets, to monitor touch points throughout the client lifecycle.-Improved employee retention through standardizing the hiring process, investing in soft skills development, and establishing a career track program designed to retain top talent within the broader organization. I’ve personally coached 20+ individuals who advanced in Sales, Marketing, Product, Data-Science, and Leadership roles within Kenshoo.-Established the initial CS teams for Kenshoo’s emerging products including Kenshoo Navigator (incrementality testing) and Kenshoo eComm (Amazon & Walmart tool).

-Led all US-based Client Success Managers across 4 products, scaling from a team of 30 to more than 40 CSMs.-Established a Bronze Pod to “right-size” service levels for lower revenue clients, enabling the broader team to provide higher-touch service for clients with greater revenue potential. -Improved CSM client readiness from 6 to 3 months through establishing a comprehensive 90 day onboarding plan for all new hires.-Established an annual Soft-Skills Summit to improve how CSMs work with clients and each other. The content focused on strategies and skills to help CSMs better position themselves as trusted client advisors. -Launched an internal Client Success Resource site to aggregate and organize data from Product, Marketing, Data Science, and Technical Services teams as a tool to improve CSM knowledge and ultimately provide a better client experience.

-Managed the Client Success Directors and Client Success Managers team focused on the retention and growth of all US-based Advertisers.-Expanded our client base through focusing on product adoption and effectiveness within retail, travel, automotive, SMB, and lead generation verticals.-Worked to instill a "zero churn" mentality within the team, through focusing on client voice and outcomes, and aligning with the client's business goals (not just their marketing goals).-Mentored and coached 5 first time managers as part of a reorganization and redefinition of roles and responsibilities.

-Led 5 member Kenshoo Local CS team.-Help scale support during a period of rapid growth.-Partnered with Sales Lead to close and on-board large strategic accounts.-Collaborated closely with Kenshoo Local Product team to capture client feedback and assist in prioritizing key product requests (focusing on game changers).

-Led the growth of Kenshoo Local (Performance Marketing product for SMBs) as one of the first dedicated Account Managers.-Strategic Account Manager responsible for onboarding and managed the largest strategic clients.-Collaborated closely with the Product team on strategic roadmap items.-Partnered with the Sales team to manage strategic pilot accounts from demo, solutions mapping, onboard, training, and day-to-day platform usage.

Watsonville, Ca, Us

-Managed the Google, Microsoft, Yahoo, and Facebook digital paid marketing programs.-Increased paid search generated revenue by 28.5%, while driving down cost 5% in one year.-Decreased CPA cost 45.5% and Improved account wide conversion rate 25.6% (from 1.72% to 2.16%).-Expanded advertising foot print by launching and optimizing the company’s first display network and mobile campaigns.-Launched the company's first Facebook paid search campaign, helping grow fans to 12K (in a niche industry).-Collaborated with the broader Marketing team to provide strategy on promotional ideas, and email marketing campaigns.-Worked closely with affiliate and SCE program managers to coordinate overall e-marketing strategy and marketing efforts.

Sunnyvale, Ca, Us

-Led a team of 10 Trainers/Coaches focused on improving personal productivity for our clients.-Developed workshop curriculum and follow-up coaching best practices.-On-boarded and managed our largest and most strategic accounts (Sun Microsystems, Oracle, Cadence Design Systems, KLA-Tencor).-Developed a survey framework that allowed us to track the effectiveness of our training programs (tracking 10 KPIs)-Taught clients how to save an average of 1 hour per day!-Personally coached over 3,000 individuals on best practices for managing email, documents, projects and tasks.

-Developed and delivered soft skills training curriculum.-Led internal on-boarding for all new Trainers and Coaches.

-Wireless Communications Sales Rep responsible for services existing accounts and prospecting for new business.-Consistently met or exceeded monthly quota.

Washington, Dc, Us

Maed (In Progress) Masters Of Arts Education, School Psychology

Bachelor Of Arts (Ba), Educational Studies / Elementary Education

Bachelor Of Arts (Ba), Theology/Theological Studies