• Manage and schedule over 45 volunteers for 3 teams• Create and oversee the creation of coffee beverages• Maintain Café inventory and request supplies• Work with teammates to produce many quality beverages in a very limited time.• Train baristas to craft high quality beverages and provide excellent customer service• Utilize online resources to manage schedules, personnel and work loads.

• Manage and Schedule over 30 volunteers• Lead meetings using time management to assure they are productive and efficient• Supervise team during set up and assure they are ready for rehearsal• Troubleshoot problems and come up with viable solutions under strict time constraints• Communicate expectations and help team set goals for improvement• Utilize several online resources to manage schedules, personnel and work loads

• Review teammates documents to assure quality as party of the second level review team• Review files for completion prior to sending documents comparing notes between ECAR and EDM• Determine if the financial documentation was in compliance and that the process was complete for the liquidation documents prior to sending to customers• Evaluate documents in EDM to assure they meet underwriting requirements• Provide guidance to LAS regarding which underwriting requirements are needed• Research discrepancies in documents and resolved using ECAR, EDM, SHAW, HOGAN & CLIPR • Work independently as well as with teammates to meet production and quality goals• Follow procedures and other guidelines to assure quality• Work overtime as needed

• Analyzed credit information• Quickly learned YOM, EDM, CLIPR, Fidelity, Shaw and Hogan• Researched customer documents and compiled list of required documents• Negotiated payment plans for delinquent loans and time tables to send in required documentation• Restructured payment plans• Serviced Wells Fargo Home Equity products• Multi tasked several job functions on a daily basis• Trained new team members and work with teammates to follow procedures and policy

• Quickly learned MASK/ACAPS, EDM, LIS and LPS• Developed attention to detail• Communicated with business partners regarding appraisals, insurance and credit bureaus • Protected customer information by following Wells Fargo’s security policy

• Coordinated record retention program• Received files and assigned them to the proper Mortgage Loan Specialist• Recorded and tracked incoming files• Maintained data in Excel, OMS and LIS

• Monitored daily production information and updated computer system accordingly • Maintained work area and ensured everything worked properly and consistently• Supervised performance