Natelie S. Email & Phone Number

United Kingdom

Dealing with customer complaints for housing related matters, including income collection, housing and tenancy management, repairs and complaints. Operating through the dedicated Contact Centre communicating with customers via multi channels, telephone, email and digital platforms with the aim of delivering 'Right First Time' outcomes. Providing friendly, helpful and efficient service every time, maximising the customer's experience and exceeding expectations. Documenting all contact on internal systems accurately and efficiently to resolve enquiries at the point of contact. Liaison with the wider business and external agents to resolve service issues and outbound customer contact to conclude queries.

Kings Hill, West Malling

Hold comprehensive accountability for delivering a superlative customer service, liaising with clientele in a professional manner, whilst undertaking a results-driven approach when continually achieving customer service targets.Used every opportunity to promote sell products to the customer when appropriate, thus proving the ability to forecast well.Proved outstanding analytical skills and meticulous attention to detail when engaging in data entry (databases and Excel spreadsheets) and when filing accurately.

Kings Hill, West Malling

Undertook an interim role, whilst seeking a long-term role; duties included assuring all company documentation was filed systematically and in specific place, checking of documentation prior to submission, documentation quality checking to flag content errors and typos.

Snodlamd, Kent

Account management of a large portfolio of customers, undertaking prime accountability to retain current (VOH) vehicles on hire, whilst actively seeking opportunities to increase VOH through selling against other acquisition methods and converting the remaining fleet to Northgate. Calculated customer quotations, produced Service Level Agreements and performed annual rate reviews.Functioned in a proactive manner when assisting with cost comparisons, which presented clientele with a view of the benefits of staying on hire and / or converting remaining fleet to Northgate, opposed to other acquisition opportunities.

Maidstone, Kent

Headhunted to undertake a new role within the organisation, holding ultimate answerability for a wide-ranging portfolio of lapsed customers, focusing on promoting the business, which was achieved by effective cold calling, e-mail dissemination and leading of marketing campaigns, successful execution of such activities resulted in the securement of new businesses and contract renewal with previous clientele.Notably introduced a new system, which proved to be a success, as it helped to retain and increase the customer base, also preventing customer accounts from expiration and played a prime function in the increase and attainment of clientele.

Snodland, Kent

Promoted the company’s service on a continual basis, to assure the organisation was perceived as the A1 choice as a flexible and trusted supplier of light commercial vehicles.

Sevenoaks, Kent

Played a fundamental account management role, developing a portfolio of professional intermediaries (IFAs, accountants and solicitors) and their customers, promoting Mulbury Hamilton’s services and products. Self-generated part of the customer base, achieving the following accomplishments: successfully advanced the intermediary by introducing services into Northern Ireland; also maintained a large portfolio of c.16,000 brokers; acquired a free A4 editorial with an online magazine with a membership of 45,000 IFAs.

Maidstone, Kent

Key involvement in customer accounts, which included contact clientele to negotiate settlement of accounts or restructuring of current deal structures.Established customer settlements or payment schemes in accordance with current collection strategies and obtained authorisation from the relevant parties in a timely manner.Assured that the Apex internal system was continually updated with details of customer conversations and agreements.Utilised a good eye for detail when warranting full compliance with legal and internal processes, and when accurately processing payments, including direct debits.

Snodland, Kent

Stay at home Mum and set up small business during this time.

Snodland Kent

Secretarial Duties for numerous Senior Staff Members & DepartmentsTake telephone calls (mainly of complaint nature) for Customer Services Manager and respond in his absence. Performing clerical tasks and administrative services facilitating departmental and corporate objectives. Maintain various filing and office procedures, utilising computer software applicationsSet up a Charitable Trust with Customer Services Manager. Managed all administration associated with Trust. Liaised with Citizen's Advice and prospective grantees of Trust.

Plymouth, United Kingdom

District Clerk to the Adult Team Visited clients with Social Workers to gain deeper understanding of needsInvolved in daily meetings with Social Workers to discuss previous days visitsUpdate computer records regarding clientsTake phone calls from clients and deal with on behalf of Social Workers in their absence within guidelines of postTrain, delegate and supervise staff

Tonbridge, Kent

Started out on Switchboard as Receptionist and carried out typing/clerical duties.Progressed to working as Secretary to Branch Manager.Moved into Retail Banking – dealing with processing of Personal Loans, Insurance & book balancing

Gce, Art, C

Gcse, English Language And Literature, General, Grade C

Activities and Societies: English Language

Gcse, Oral Communications, 1

Gce, English Literature, C

Cse, Biology, Grade 3

Cse, Chemistry, Grade 4

Cse, Drama, 2

Cse, Mathematics, Grade 4

Cse, Physics, Grade 4

Cse, Typewriting, 1

Cse, Geography, Grade 3