Locating underground utilities (electric or telecommunications) whether it be at a construction, excavation, commercial or residential site.Contracted to locate power for PP&L and Met-Ed; locate cable TV lines for RCN and SECTV.

Tier II Technician providing in-person and remote support via ticketing system (HEAT) to internal customers of Lutron Electronics. Responsibilities include:- Troubleshooting customer PC/laptop issues.- Remote into customers' PCs using RealVNC, RDP, or GoToAssist to view onscreen customer's software or OS issue and provide customer with solution or preventative feedback.- Assign/Manage users RSA SecurID hard and soft tokens.- Configure/Troubleshoot company iOS devices and prepped for AirWatch use.- Manage user accounts through Active Directory.- Configure guest accounts in Cisco's Wireless Portal, granting visitors wireless access on campus.- Experienced in troubleshooting and resolving Outlook issues and other MS Office applications.Serviced Lutron employees in all locations including continental United States, Brazil, Colombia, United Kingdom, United Arab Emirates, India, Saudi Arabia, Spain, France, Germany, Italy, Russia, China, Singapore, and Japan.(Initially hired to assist in "PC Refresh Project". Objective was to help transition users' company WinXP machines to Win7. Responsibilities included calling internal customers (located in offices across continental United States) from assigned spreadsheets and collect data such as which files needed to be backed up and when customer would be away from desk to use USMT tool to begin the process. Once backup was completed, Win7 image was installed on new PCs along with backed up user data. Workstations were then deployed to customer locations.)

Responsible for answering incoming calls for customers (and potential customers) in need of PC or networking assistance. i.e. Provided Help Desk-type services by troubleshooting hardware and software failures/errors. Replaced internal computer parts in need of servicing, backed up user data and imaged HDD with Norton Ghost software, and responded to customer inquiries via email in MS Outlook. Drove to customer establishment to provide onsite support when needed; on a monthly basis as well to perform routine maintenance (Disk Cleanup, Disk Defragmenter, delete files in Temp folders) on both WinXP and Win7 machines, ensuring smooth system functionality.

Load/Unload baggage and/or cargo from aircraft, marshall aircraft to designated gates, operate motorized equipment, perform FOD walks to ensure gate areas are clear of debris, clean inside of cabin and lavatories on RON flights.

Load/Unload baggage and/or cargo from aircraft, marshall aircraft to designated gates, wingwalk alongside aircraft, operate motorized equipment, perform FOD walks to ensure gate areas are clear of debris, clean inside of cabin and lavatories on RON flights, deice aircraft during winter operations, turn flights in a timely yet safe and efficient manner.

Load/Unload baggage and/or cargo from aircraft, marshall aircraft to designated gates, wingwalk alongside aircraft, operate motorized equipment, perform FOD walks to ensure gate areas are clear of debris, deice aircraft during winter operations, turn flights in a timely yet safe and efficient manner.

Answered inbound calls from customers and potential customers alike, provided claim information, plan information, performed policy downgrades, enrolled or renewed memberships for callers, assisted callers with other inquiries they may have.