Nate Lunde Email & Phone Number

Downers Grove, Illinois, United States

NOTE: This was a outsourcing event from illumifin who purchased LTCG mid 2022. Ensono was brought in to provide IT services. As illumifin was letting people go due to the outsourcing, Ensono was then hiring them to provide the support. Essentially this was just a change in benefits and paycheck provider.All responsibilities from LTCG remained the same.

Eden Prairie, Minnesota, United States

• Manage Active Directory structure, users, computers, and domain controllers. There are 8 domains being managed.• Create and maintain Active Directory Group Policies across 8 domains to ensure adherence to CIS security standards, providing confidence to our customers that their data is being secured.• Create and maintain AppLocker policies to manage what software is allowed to run on a computer.• Provide multiple policy tweaks required for automated systems or new infrastructure applications to run.• Administer CyberArk password vault. Migrated from on premise instance to SaaS instance.• Administer VMWare VDI environment.• Create and maintain machine templates and application volumes used in VMWare for delivering non-persistent machines to users when they logon and then destroyed when they logoff.• Administer MECM/SCCM environment. Monitor system health, taking corrective action where needed.• Software packaging and delivery, working with customers to get software deployed to computers per their specification. Manage cycle from request, development, and testing into deployment and maintenance.• Develop and maintain OS build Task Sequences for Windows 10 deployments, both VM and physical.• Develop and maintain Microsoft Edge Compatibility Mode, allowing sunsetting of Internet Explorer.• Support multiple teams in troubleshooting issues, regardless of my overall expertise in the area.

Bloomington, Minnesota, United States

Provided guidance and support during the Windows 10 migration.• Designed group policies to increase compliance with CIS standards and provide a consistent end-user experience.• Developed scripts to allow the build process to be a zero-touch process.• Troubleshoot in-house applications which were no longer compatible with Windows 10, performing tweaks where necessary to ensure availability until application was able to be upgraded.

Greater Minneapolis-St. Paul Area

• Develop and manage system to insure client penetration of global client management tools for SCCM, LANDesk, and McAfee. Providing successful client delivery and management for software, patching and security.• Develop and manage SQL SSIS job to consolidate data from multiple sources into a single reporting database.• Develop reporting system to provide various data on client PCs for monitoring software versions installed and overall compliance to corporate standards.• Develop SharePoint site utilizing workflows to track and communicate the software packaging process. Site encompassed tracking information through the entire process from initial request through final deployment, replacing an expensive 3rd party product.• Implement iDashboards system for communicating PC client status allowing proactive action to be taken to insure maximum client health. System also provided metrics for helpdesk, server downtime, software delivery, and other information.• Managed department web page, updating HTML when necessary to provide additional details.

Greater Minneapolis-St. Paul Area

• Support global environment in 70 countries with over 90,000 clients.• Monitor environment to proactively identify issues to minimize a site's downtime.• Deploy applications to client PCs through several phases to provide the best experience and minimize any issues.• Performed multiple SCCM environment migrations from version 2007 to 2012 CB.• Implement and integrate 1E Shopping to SCCM infrastructure to provide users with a user-friendly experience for requesting software and the successful delivery of that software. System allowed over 2000 successful user requested software installs per week.• Monitor and troubleshoot client connectivity to obtain greater success in managing clients and delivering software.• Developed scripts for creating and managing the USMT storage area during PC migrations or rebuilds.

Greater Minneapolis-St. Paul Area

• Managed the Windows Operating System for client PCs, covering Windows XP, Windows Vista, Windows 7, and Windows 8.• Create and update WIM file as necessary for image deployment and application.• Evaluate and coordinate testing of each new version of the Windows operating system.• Managed Internet Explorer, implementing group policies to maintain browser security and improve performance.• Evaluate and coordinate testing of each version of Internet Explorer, ensuring browser compatibility with web-based applications.• Developed scripts to extract information from the computer regarding time to boot, reliability, and common crashes, allowing us to be proactive in keeping a stable client and quick boot times.• Utilized MDT to create Windows Vista deployment sequences, migrating from in-house tools to those with greater support from developer and community.• Maintained and updated existing build process for Windows XP PCs.• Maintained and updated C++ tools used to provide computer information to the user along with assisting helpdesk technicians to quickly gather information about the computer.• Test and evaluate operating system patches for security and backward compatibility.• Assisted with deployment of whole disk encryption by creating tools for initial disk encryption and data mining from management server.

Greater Minneapolis-St. Paul Area

• Develop data entry screens for gathering information for multiple ongoing clinical trials and studies.• Utilize eRT software development for the purpose of gathering clinical research data.• Provide reports from SQL data and monitor it for consistency and possible duplication.

Greater Minneapolis-St. Paul Area

• Gather requirements for various test systems to provide the best solution for the PC build.• Engineered the build process to be consistent across various platforms to meet the requirement that each test system is able to produce the same results when testing the same product.• Create technical specifications for each system and its usage scenarios.• Package testing applications that connect to bench top equipment for gathering and processing data from the products undergoing testing.

Greater Minneapolis-St. Paul Area

• Develop general PC build process for Windows 2000 and Windows XP utilizing a combination of DOS BAT files, WinBatch, XML, and VBScript to provide an easy to use and standardized PC build system.• Develop specialized PC build process for manufacturing and kiosk systems.• Implement and administer Active Directory Group Policies (GPO).• Evaluate and deploy Windows patches to ensure security and reliability.• Develop menu system to dynamically update based on user location accounting for resource availability.• Develop test environment for developing and testing logon scripts, management tools, and software delivery without actual modification to the code of those tools, increasing the level of success when modification were made.• Develop anti-malware tools to mitigate damage done when systems became infected and to restore data when corrupted.• Implemented the use of VMWare virtual machines for testing all aspects of PC management.• Packaged applications for deployment to PCs utilizing ORCA, WinBatch, and VBScript.