Nathan Moe Email and Phone Number

Develop, strategize and implement company DTC approach.

US eCommerce department head for Swatch and Flik Flak brands. Manage and grow existing online sales through merchandising, marketing and promotional techniques. Find, integrate and test solutions to constantly enhance the e-commerce platform, increase operating efficiencies, and improve the customer journey. Coordinate with HQ and local department heads to ensure alignment, smooth operation and optimal results. Assist in omni-channel initiatives to ensure a seamless roll out from the digital side. Project manager for the roll out of the new “Swatch X You” customization project in the USA. Played a lead role in the successful launch of Swatch on Amazon.com. Analyze and compile KPI’s and send monthly reports to headquarters.

Responsible for all online activity for the USA subsidiary. Maintain website catalogue, content, appearance, configuration and structure on three separate company websites using Magento and Pretashop CMS platforms. Play the role of community manager. Create and execute an online promotional plan, email marketing campaigns and social marketing campaigns. Measure and report metrics using Google Analytics. Generate / translate content for company blogs. Manage key large accounts / online distributors and company Amazon account to ensure brand integrity, uniform pricing and transparent promotions. Manage customer service team to ensure proper completion of online business activities. Assist in other company IT projects such as the implementation and maintenance of quick books enterprise, and administration of our spa management / booking software at our flagship store.

Update website appearance and structure to be consistent with re-defined cooperate brand image. Manage and modify English web content (html, PHP, flash). Assist in the development of website projects. Manage online promotions and offers. Control online communication with clients. Create Amazon account, Google AdWords, Google Analytics, and company social network accounts from scratch. Administer SEM campaigns. General website SEO maintenance. Publish online content in blogs and forums, and translate Spanish to English.

Assist USA subsidiary from Spain with all tasks and materials needed for operations. Create business operational materials (price lists, return policies, etc.) Resolve problems, prepare informative reports, translate material from Spanish to English (catalogues, brochures, protocols), facilitate communication, distribute work assignments to correct departments, ensure tasks are completed on time, place orders, control inventory, modify database information and administer web content.

Prepare and teach lessons for the Saturday EFL and IT classes, create and grade student assessments, write student reports, and occasionally supervise the playground during lunch break. Course levels ranged from beginner (ages 5-6) to advanced (ages 16-17). IT courses ranged from basic typing and document creation to website and flash creation.

Prepare and teach intensive EFL summer courses, (60 teaching hours per course) create and grade student assessments, write student reports, supervise the playground during lunch break. Intermediate course level (ages 12-15).

Skip trace 60 day accounts, contact past due account holders, monitor and maintain customer accounts, take customer payments, help customers make payment arrangements, and answer incoming calls.

Install and administer Server 2003, administer workstations, exchange, Cisco firewall, Norton Anti-virus, web design, outsourced IT solutions, etc.

Help students who are having trouble in many subjects, including composition (English), speech, accounting, introductory Spanish, and introductory IT classes.

Supervise children in Skate Park, help teach children to skate, open and close park, clean park, and keep order.