The KPI Plus Company is a Management Consulting and Hotel Online Marketing Solutions. The company is backed by a team with 10+ years of hospitality background and has a deep understanding of hotel businesses. With the presented situation, many leading hotels have cut their prices down, a competition that hurts not only premier brand hotels but also affects all the value chains within the industry. That is why we created Hotel Online Marketing Solutions, The KPI Plus, where we offer a better alternative to assist the hotel in growing their revenue and brand at a competitive budget. Our services provide a satisfaction guarantee, and advertising with us ensures Return on Ads Spend (ROAS), which most companies do not! We will help you increase direct bookings while improving massive brand awareness of your hotel at half the costs of what you pay to OTAs and agents.

• The Front Office Manager will assure guest service standards are being applied consistently to all hotel and departmental policies and procedures.• Proactively manages room inventory to maximize both profitability and guest experience.• Oversees the front desk, concierge and guest services operations to ensure efficient and timely communication of all guest needs.• Proactive and quick responding with guests on behalf of the Vail Marriott to ensure no guest leaves the hotel unsatisfied.• Preparation of all reports and paperwork, ensuring all reports for management are completed accurately and submitted on a timely basis including financial reporting, accruals, etc.• Organize scheduling of the Front Office team according to business levels, groups and needs and issuing this to the team in a timely manner weekly.• Respond and address all Employee Engagement feedback. Hire, Train and hold accountable with discipline all team members in a timely and professional manner.• Highly organized individual with an excellent track record of team development and guest relations.• Excel at soliciting guest feedback via our guest satisfaction system and ensuring VIP systems and services are in place and executed. Respond to all guest inquiries and phone calls within 24 hours• Assist front desk MOD's as required.• Other duties as assigned.

Visiting Guest Lecturer at Phuket Rajabhat University at the Faculty of Tourism Management

• Responsible for budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.• Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business. Responsible for direct link between effort expended and decisions made and revenue generated by Front Office (performance indicators are sales, units, growth, turnover, etc.)• Have control over the elements that determine profit and loss. Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections. Make decisions that relate to profit and loss. Responsible for the financial management of the operation.• Give direction and be responsible for the implementation of plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.• Responsible for promoting the product and services to the targeted customer/guest group. Develop promotional programs, point of sales materials, merchandising activities.• Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services.• Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.• Report on a regular basis to the Executive Committee on the performance of the department against budgets, sales and profit projections, and of operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions.

• Supervises, coaches and supports all Guest Relation colleagues to ensure a smooth and efficient operation of the Guest Relation Department.• Ensures that Mandarin Oriental Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout his/her team to meet and exceed our guests' expectations.• Creates special conversations with guests, which identifies personal preferences in order to record in each guest’s profile history.• Liaises with the Front Desk and Executive Club on anticipated Guest check-ins, check-outs, room assignments, rooming lists and Group movements to ensure that arrival and departure experience are met.• Handles rooms inspection or show rooms if required.• Ensures proper key handling procedures are adhere to at all times.• Ensures and maintains a very high standard of personal hygiene, behavior and grooming standards of colleagues.