Nathaniel Owen, Popm Email & Phone Number

Kansas City, MO, US

Portland, Oregon, US

Develop and implement product strategies consistent with the overall company vision and goals.Continuously work with customers, stakeholders and other teams to shape requirements, features and end products by collecting and analyzing feedback.Regularly work with senior management to create and communicate product plans and roadmaps with internal and.

Columbus, Ohio, US

• Work with internal and external stakeholders daily to communicate the product vision and direction.
• Conduct customer interviews regularly to gather feedback on existing feature enhancements and future product needs.
• Work with design team to create iterative wireframes and mockups for internal and external review and feedback.
• Work closely with our BI team to highlight areas where quote completion can be increased.

Boca Raton, Florida, US

• Manage and maintain an online customer enhancement portal, enabling customers to communicate ideas directly with the product team, and watch these ideas progress through the product management process in real-time.
• Part of a development team working on new features and enhancements to our Online Giving module. This involves following agile methodology and partaking in daily stand ups, sprint planning and retrospectives.
• Working with remote developers on projects not related to our main codebase - External connectors with CRMs, Mobile Apps etc. Providing in-depth requirements for new product features and working with teams to ensure.
• Working with Exec team to get sign off on product positioning and pricing as needed.
• Helping to implement Pragmatic Management ideology throughout organization through changes within the product team including:o Introducing a new internal positioning document to introduce colleagues to a new product or.
• Communicate product roadmap status and provide product demos in a quarterly live webinar, available for all customers.

Houston, Texas, US

• ​Work with clients, product managers and other departments to understand where the biggest need for enhancements lie within a product.
• Continually groom and manage a backlog of user stories, bugs and enhancements ready for future development, based off of client need, organizational benefit and development LOE.
• Partake (as product owner) in a scrum, including sprint planning, 2-week long sprints and daily stand-up's to ensure that all tasks outlined in sprint planning are advanced and completed as needed.
• Research the industry to find how other people are using similar products and see where improvements can be made.

Houston, Texas, US

• Part of a team responsible for the implementation of several web based products as well as data import and export modules for our flagship product.
• I am the primary contact, SME and trainer for one of our newest web based applications.
• Constantly managing multiple projects on any number of products at different stages in the implementation process.
• Projects involve taking a client from the initial product introduction, analyzing their current system, creating a custom solution based on their needs, through to installation training and Go Live.
• Projects cover business and technical aspects including: o Business interviews to analyze a client’s needs. o Technical calls to ensure adequate hardware and software is in place o Calculation and delivery of SOWs.
• Continually maintaining communication with existing clients to ensure that their experience is positive and any issues are addressed as soon as possible.

Houston, Texas, US

• Provide technical support for clients who call/email in for assistance.
• Research issues brought forward by clients and find a solution, or escalate if needed.
• Carry out data conversions and assist with data manipulations as needed.
• Assist with the on-site training of new and existing clients. This involves taking clients through a 3-day training course, covering all aspects of the CACTUS application to ensure clients have a full basic.
• Primary trainer for multiple web based products as well as initial port of call for any support issues regarding such products.
• Part of a team of internal trainers responsible for taking new employees on an in-depth training of the software package and it's extra modules to ready them for their own support encounters.

Cupertino, California, US

• Responsible for ensuring accurate inventory counts and risk mitigation controls for $1M in merchandise.
• Create strategies for inventory reduction through analysis of inventory turnover metrics.
• Advise management regarding inventory supply and discrepancies.
• Recorded product sales averaging in excess of $10K per month during Q1 2013.
• Provide technical expertise, training classes and product demonstration to Apple Customers.
• Diagnose and fix technical issues with Apple devices, and provide the best solution for Customers.

• Serve as technology expert by providing quality service, product knowledge and demonstrations to store clients. Facilitate return and exchange of merchandise.
• Coordinate in-store product placement schedule.
• Ensure inventory, sales floor and client-facing areas maintain professional appearance. Verify products correctly labelled and positioned.
• Responsible for security and balancing of a $1K cash drawer.

Great West Road, Brentford, GB

• Resolve complex client service issues, while providing proactive customer assistance.
• Responsible for security and balancing of a $ 2.5K cash drawer.
• Provide support to ticket and concession sales for a cinema averaging 15K clients per month.

• Prepare documents for court and process data entry of results.
• Process documentation, technology and information requests from legal representation, police and court officials. Ensure accurate and timely communication of requested information.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Placement Abroad, Business Administration And Management, General